Kord Information Systems LLC’s Total Marina Package (TMP) is vertical management software built for marinas, yacht harbors, and public docks, in use since 2010. It is not a generic CRM or ERP; instead, it is an industry-specific system centered on slips, vessels, tenants, billing, meter reading, inspections, and marina operations reporting. The official website highlights use cases across large public marinas and multi-marina operators.
TMP’s core value is in structuring day-to-day marina operations: users can view slips and occupancy status through an interactive graphical interface; manage customer contact details, reservations, email confirmations, insurance, and registration documents; handle billing, invoice/statement delivery, and payment collection; and access more than 200 built-in reports. Its add-on services are fairly extensive, including a Toye Corporation access control interface, Gravity Payments credit card processing and online bill payment, Windows tablet-based dock inspections, tablet/wireless meter reading, Dockominium owner/tenant tracking, online applications, and custom reports via Report Designer. KIS also emphasizes that it can modify the program to meet customer requirements, which is important for marinas with highly varied operational workflows.
The official website does not publish pricing, plans, or licensing details; you need to contact sales for a quote. The system requirements indicate that the core environment depends on Windows, SQL Server, and .NET, suggesting an on-premises or customer-server deployment model; features such as online applications and online bill payment are hosted services. Support is a strong point: each installation includes 90 days of free support, support emails are promised a response within up to 24 hours, and KIS also offers a 24/7 emergency phone line, user portal, documentation/update downloads, and TeamViewer remote support.
The main advantages are strong industry fit, comprehensive reporting and billing capabilities, integrations for scenarios such as payments and access control, and customer feedback that generally emphasizes ease of use and responsive support. The drawbacks are opaque pricing, no visible open API, Webhook, or developer ecosystem, and limited security/compliance disclosures beyond PCI-hosted payments and a privacy policy—there is no mention of SOC 2, ISO 27001, or similar standards. The Windows-oriented technology stack may also feel less modern for teams looking for a fully cloud-based, cross-platform browser experience.
TMP is best suited to North American marinas, ports, yacht clubs, and multi-marina operating companies, especially organizations that need graphical slip management, lease billing, meter reading, reporting, and localized customization. Its accessibility from China cannot be determined from the available information. Payments mainly rely on Gravity Payments, and support for domestic Chinese payment methods is not stated. For deployment in China, key considerations would include network connectivity, English-language support, cross-border payments, data residency, and whether local payment, SMS, and invoicing systems can be substituted.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on kordinformationsystems.com official site.
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