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What It Is

Anzen is an all-in-one SaaS platform for IT managers, security officers, and compliance teams, bringing CMDB, ITSM tickets, control testing, risk registers, and compliance reporting into a single workspace. Its core value proposition is not simply being a service desk, but linking configuration items, business processes, financial impact, and risk exposure so incident handling can show “what is affected, how large the potential loss is, and who needs to take action.”

Core Capabilities

The platform consists of four main modules: CMDB, ITSM, Risk & Controls, and Service Portal. The CMDB supports modeling of configuration items, entities, vendors, applications, and business processes, and keeps assets up to date through network scanning, cloud connectors, and Agent-based discovery. ITSM covers incident, problem, and change workflows, with priority, impact, and urgency scoring, automated escalation, activity timelines, and a self-service portal. The risk and compliance module supports risk registers, inherent/residual risk scoring, ISO 31000 treatment strategies, control testing, evidence collection, 4-eyes review, automatic issue creation from failed tests, and real-time reflection of business impact in risk reports.

Pricing and Integrations

Pricing is relatively transparent: Free supports up to 10 users; Professional costs €10.99/user/month, excluding VAT, and includes unlimited users, SSO/OIDC, a template library, automated test scheduling, custom ITSM workflows, and priority support; Enterprise offers custom capacity and custom integrations. AI add-ons include Extract, with the first 5 documents free and €99/month thereafter, and Knowledge Base at €59/month. For integrations, the text explicitly mentions OpenAPI REST API, OIDC identity sources such as Keycloak, Okta, and Azure AD, as well as cloud connectors, but it does not list a broad third-party SaaS marketplace.

Security, Collaboration, and Deployment

Anzen emphasizes EU data sovereignty: it is built and maintained by a Dutch team, hosted on European-owned infrastructure rather than AWS/Azure/Google Cloud, claims GDPR compliance, and states that data does not leave Europe. Security capabilities include tenant isolation, schema-per-tenant architecture, full audit trails, RBAC, entity-level permission inheritance, SSO/OIDC, and TOTP 2FA. Based on the available text, deployment appears to be an EU-hosted cloud service, with no self-hosted option mentioned.

Pros, Cons, and Who It’s For

Its strengths are the unified data model across ITSM, CMDB, risk, and controls, making it suitable for startups to mid-sized organizations under heavier audit pressure that are still managing risk registers in spreadsheets. Pricing is public, and a free plan is available. Limitations include relatively sparse ecosystem integration information, and no clear details on SLA, payment methods, Chinese-language support, or accessibility from mainland China. Chinese users should specifically verify network connectivity, euro-denominated payments, and how GDPR requirements align with local data compliance needs. Alternatives to compare include ServiceNow, Jira Service Management, Freshservice, ManageEngine ServiceDesk Plus, and GLPI.