bluetrait.io

What Is It

Bluetrait.io is an Australian cloud-based MSP platform operated by Dalegroup Pty Ltd. It is positioned as a modular toolkit for IT support providers and internal IT teams. It brings tickets, an MSP/RMM agent, password management, CRM, reporting, knowledge base articles, time tracking, and billing into one platform, aiming to replace complex and expensive traditional RMM suites.

Core Features and Integrations

Core modules include Tickets, MSP/RMM, Passwords, CRM, Reports, Articles, Billing, and Timesheets. The agent can track workstation/server uptime, events, and alerts; the CRM is used for managing customers, projects, budgets, and leads; and the Professional plan also covers invoices, purchase orders, quotes, and subscription billing. Its integrations are closely aligned with MSP workflows, supporting ConnectWise Control, Webroot, Azure AD, Azure/Microsoft Graph Email, Bitdefender, ScalePad, Xero, eWAY, and Stripe, with finance and payment integrations mainly available on Professional.

Pricing and Deployment

The product is cloud-hosted and supports Automatic cloud installation; no self-hosting option was found. The Free plan supports up to 100 agents/endpoints but is limited to 1 user. Standard costs USD 23/user/month (AUD 30) and includes 150 endpoints per user. Professional costs USD 38/user/month (AUD 50) and also includes 150 endpoints per user. All prices are billed in AUD, with no lock-in contracts and the ability to change plans at any time.

Security, Permissions, and Support

For security, Bluetrait.io provides two-factor authentication. Its privacy policy states that SSL is used for transmission, payment information is not stored on its servers, and Google reCAPTCHA is used. On permissions, the documentation mentions User Permissions, but does not disclose a complete role model. Support is tiered: Free/Standard receive Basic customer support, while Professional includes Comprehensive customer support. No SLA or compliance certifications were found.

Pros, Cons, and Who It’s For

Its strengths are the low barrier to entry with a free plan, broad coverage of day-to-day MSP workflows, and a clear pricing structure. It is suitable for small MSPs, Australian IT service providers, or internal IT teams looking to trial an integrated tool. Downsides include the fact that key capabilities such as advanced RMM, passwords, API access, and billing require paid plans; free accounts involve mandatory data collection; and the terms are conservative regarding service availability and data responsibility. Accessibility from China is unknown; if network access, payment, or local compliance is a priority, it may be worth evaluating domestic ITSM/RMM, ticketing, and operations management alternatives in parallel.