tsfactory.com

What It Is

TSFactory is a privately held software company located near Raleigh, North Carolina, USA. Its product, RecordTS, is positioned as Windows Remote Desktop session recording and user activity monitoring software. It is designed for RDS/Terminal Services, Citrix, VMware Horizon/Omnissa, Azure Windows Virtual Desktops, as well as Windows servers, workstations, virtual machines, and jump hosts in cloud platforms, recording what users do after they log in remotely.

Core Capabilities

In terms of protection type, RecordTS is closer to a remote operations audit, employee/contractor activity monitoring, and security forensics tool than to a traditional firewall or EDR product. It works by installing a recording agent on the machine to be monitored. Once a user logs in, session video is recorded automatically and streamed into a database, where it can later be reviewed through the RecordTS Dashboard web console. The Enterprise edition supports data buffering to reduce the risk of data loss when the database connection is interrupted. It also supports centralized storage, reporting, automatic cleanup, and session export. v7 adds a protocol-independent Desktop Recorder, emphasizing support for any hosted environment such as Azure and AWS, along with HTTPS recorder communication and file encryption.

Deployment, Integration, and Compliance

Deployment options cover both on-premises and cloud environments, with support for Windows Server 2012 R2 through 2022. Supported databases include RTS Storage Server, MS SQL Server 2012 and later, and PostgreSQL v9+. Its ecosystem integrations focus on desktop and application virtualization scenarios such as Microsoft RDS, Citrix XenDesktop/XenApp, VMware Horizon, and Azure WVD. On compliance, the official website states that it can help meet monitoring requirements for PCI, SOX, HIPAA, NERC, FFIEC, FISMA, and FERPA, but it does not disclose any security certifications obtained by the vendor itself.

Pricing and Value for Money

Pricing is relatively transparent: Small Office costs $495/year and is intended for a single terminal server. It includes 50 user licenses and supports up to 1 server and 100 users. The Enterprise, Citrix, and VMware editions start at $1595/year, including 1 server recorder and 50 server user licenses. Additional servers cost $50/year, while pricing for additional users requires a quote. The Enterprise edition is clearly more complete, with advanced security, reporting, data buffering, export, and centralized storage, making it better value for medium to large deployments.

Pros, Cons, and Best Fit

Its strengths are deep coverage of Windows Remote Desktop and VDI environments, a relatively straightforward architecture, and an official claim that installation and configuration can be completed within 15 minutes. It also supports recording across large-scale server farms. The downsides are that the Small Office edition is significantly feature-limited; the available materials do not mention real-time alerts, SIEM/API integration, a Chinese interface, or China-specific compliance support. It is best suited for finance, healthcare, government, education, IT service providers, and cloud service providers, especially for outsourced operations traceability, compliance audits, training playback, and security incident investigations.

Access from China and Alternatives

The source material does not disclose access conditions from China, so network connectivity, RMB payments, invoices, and local support are all unknown. For domestic deployment in China, it is important to verify the availability of the official website, licensing servers, downloads, and technical support. Alternatives to evaluate include CyberArk PSM, Ekran System, Teramind, ObserveIT/Proofpoint ITM, as well as domestic bastion host and operations audit products such as JumpServer, Qi Zhi, DBAPPSecurity, and NSFOCUS.