Smart4Web is an ERP, CRM, and groupware suite from M2000 spol. s r.o. It is positioned not as a single-purpose SaaS tool, but as an enterprise management system covering finance, inventory, sales, production, collaboration, and business analytics. Judging from its case studies, its customers are mainly in the Czech Republic and nearby markets, with use cases spanning manufacturing, packaging, building materials, wine e-commerce, bathroom supply chains, VoIP billing, and more.
Its CRM/groupware features include calendars, contacts, tasks, activities, email, phone, SMS, internal communication, marketing campaigns, bulk messaging, Call center, HelpDesk, and more. The ERP side covers accounting, cash desk, banking, assets, orders, warehouses, sales, consignment warehouses, production, barcodes, pricing, service, and HR. One notable strength is its manufacturing functionality: the materials repeatedly mention capacity planning, shift capacity, operation occupancy, production delivery-date estimation, manufacturing orders, and production data calculations. On the analytics side, it provides ROLAP, data warehouses, data mining, reporting, and planned-vs-actual evaluation. For integrations, the case studies show connections with external accounting software, e-shop platforms, carriers, external warehousing/logistics providers, and the KLAES construction system, but no standard API or developer documentation was found.
The public content does not disclose plans, pricing, a free version, or trial information. The menu includes CRM hosting and ERP hosting, indicating that hosted deployment is at least available, but it is not clear whether customer self-hosting is supported. Support information is relatively clear: phone support is available on business days from 7:30 to 16:30, while issues and requests must be sent to [email protected]. Separate arrangements can also be made with a personal consultant.
Its strengths are broad module coverage, relatively tight ERP and CRM integration, and a substantial number of industry implementation cases. It is especially suitable for small and midsize manufacturing and trading companies that need to connect production, warehousing, sales, finance, and e-commerce. The downside is the lack of transparency in public information: pricing, security and compliance, permission models, APIs, internationalization, and payment methods are all missing. The website and service language are clearly oriented toward the local Czech market, which raises the evaluation cost for overseas customers.
Access from China cannot be determined from the available text, and network connectivity, Chinese-language support, and cross-border payments are not disclosed. Chinese companies looking for similar capabilities may first consider Yonyou, Kingdee, Jiandaoyun, or more international options such as Odoo, Microsoft Dynamics 365 Business Central, and SAP Business One.
β This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on smart4web.cz official site.
smart4web.cz is an Czechia SaaS Tools provider. TG4G tracks its product information, an overall rating of 6.0/10, and a China-accessibility score of Workable. Click "Visit Official Site" to reach smart4web.cz directly.