smart4web.com

What it is

Smart4Web is an enterprise management system provided by M2000 spol. s r.o., positioned as an ERP, CRM, and groupware solution. Its public pages show coverage across customer relationship management, collaboration, finance, inventory, sales, production, human resources, reporting, and analytics, with several Czech local customer cases in manufacturing, trading, and ecommerce.

Core capabilities

On the CRM/groupware side, it includes calendar, contacts, tasks, activities, email, phone, SMS, internal communication, marketing campaigns, bulk messaging, Call center, and HelpDesk. On the ERP side, it covers accounting, cash register, banking, assets, orders, inventory, sales, consignment warehouses, production, barcodes, pricing, service, human resources, plus online communication between branches and sending PDF documents by email. For analytics, it mentions ROLAP, data warehouses, data mining, reporting, planning, and actual-vs-plan evaluation.

Integrations and deployment

The available text indicates that Smart4Web can be used for B2B/B2C ecommerce, connections to external accounting/economic software, logistics data exchange, automated communication with external warehouse logistics systems, and data imports from the KLAES construction system. In the Profidach case, it is also connected to IS EKONOM through a data bridge. The navigation includes CRM hosting and ERP hosting, suggesting that hosted deployment is available, but it does not disclose whether private deployment, self-hosting, or open APIs are supported.

Pricing and service

The pages do not provide package details, pricing, a free version, or trial information. For support, weekday phone support is available from 7:30 to 16:30, and issues or requests are required to be submitted via [email protected]; it also mentions that separate arrangements can be made with a personal consultant. This support model is typical of traditional enterprise software delivery and is better suited to project-based customers that need consultant-led implementation.

Pros, cons, and who it is for

Its strengths are broad module coverage and relatively well-presented manufacturing capabilities, including capacity planning, operation scheduling, production data calculation, and printing of production orders. It can also support integrated ecommerce, inventory, and finance workflows. The downsides are that public materials lack details on permissions, security compliance, SLA, APIs, mobile apps, and pricing, and the website is mainly in Czech. It is best suited to manufacturing, wholesale, ecommerce, and multi-branch companies in the Czech Republic and surrounding markets that require customized implementation.

Access from China and alternatives

Access from China cannot be determined from the available text, and payment methods are not disclosed. Chinese companies evaluating it should focus on confirming language support, local tax and accounting requirements, network accessibility, contract and payment arrangements, and implementation services. Comparable options include SAP Business One, Microsoft Dynamics 365 Business Central, Odoo, as well as Chinese solutions such as 用友, 金蝶, and 鼎捷.