Smap Consulting is a mobile data collection and case management platform from Australia, mainly serving nonprofits, government agencies, and development organizations. It is more than just a survey tool: it connects form design, field data collection, case tracking, task assignment, analytics reporting, and follow-up actions into a closed-loop workflow. It is suitable for use cases such as healthcare, social services, environment, agriculture, education, complaints and feedback, and monitoring and evaluation.
The platform consists of five modules: FieldTask is an Android offline data collection app that supports tasks, cases, GPS, maps, and automatic sync; WebForms allows forms to be completed in any browser, supports offline caching, and can also let external respondents submit via secure links without logging in; Console is used to view, filter, and edit records, assign follow-up tasks, and supports locking, permissions, and bulk actions; Analysis provides real-time dashboards, maps, charts, data cleaning, and reports; Server handles survey creation, user management, RESTful API, notifications, PDF generation, and workflows. It also supports drag-and-drop form editing and XLSForm. Data is stored in PostGIS and can be exported to formats such as Excel, CSV, KML, Shape, SPSS, and STATA.
Pricing is very friendly for charitable organizations: nonprofits can use the public server sg.smap.com.au for free. For commercial organizations, the published price is 1 cent per submission, with the first 100 submissions per month free; storage is 25 cents/GB/month, with the first 20GB free. Enterprise and government hosting require contacting the company for a quote. The materials mention hosting, backup and recovery, disaster recovery, and application support, but do not clearly state whether customer self-hosting is available.
The strengths are its robust field capabilities: offline use, sync, geospatial features, longitudinal case history, and closed-loop task workflows are all fairly complete. It also provides training, IT support, and consulting, making it suitable for organizations without an internal technical team. The downsides are that the product is relatively specialized, and complex case configurations may require training or consultant assistance; the mobile side focuses on Android, with no native iOS app mentioned; enterprise/government packages are not transparent, and security compliance certifications are not disclosed.
Smap is a good fit for international NGOs, public service projects, medical clinics, M&E teams, and field teams that need to track cases over the long term. The available text does not provide information about access from mainland China, so this remains unknown; payment methods are also not disclosed. If you need local access in China, invoicing, and a Chinese-language ecosystem, you may compare it with Jiandaoyun, Jinshuju, and Wenjuanxing. If you care more about open source and international nonprofit use cases, compare it with ODK, KoBoToolbox, CommCare, and SurveyCTO.
β This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on smap.com.au official site.
smap.com.au is an Australia SaaS Tools provider. TG4G tracks its product information, an overall rating of 6.0/10, and a China-accessibility score of Workable. Click "Visit Official Site" to reach smap.com.au directly.