Sivil is a digital forms and workflow platform built for the public sector. It aims to replace paper forms, PDFs, shared drives, email, and spreadsheets. The platform brings resident-side submissions, internal agency routing, and final auditable records into one system. Typical use cases include permit applications, public records requests, police complaints, use-of-force reports, oversight audits, and service requests.
The product is built around Forms, Workflow, Records & reports, and Public portal. The form builder supports drag-and-drop fields, conditional logic, multi-step intake, file uploads, multiple languages, and version control. The workflow engine uses WHEN/THEN rules to define routing, with automatic assignment by role, queue, staff member, or workload rotation, plus Email, SMS, Slack, and Teams notifications and SLA escalations. The records module emphasizes that every field, status, and comment is timestamped, attributed to an owner, and exportable. It also supports FOIA-ready PDF, CSV, JSON, BI dataset connectors, retention policies, and legal hold.
Pricing is transparent: Core is free and includes the portal, case, and form modules plus 50GB of storage; Standard is $10,000/year; Elite is $25,000/year; Premium is custom-priced and includes AI, Insights, one Add-On, and unlimited storage. There are no implementation fees, onboarding fees, or per-submission charges. The standard contract term is five years but can be flexible, and new contract prices increase by 10% each year. Sivil is also available through Carahsoft and CDWG, covering U.S. public-sector procurement vehicles such as GSA, SEWP, NASPO, and OMNIA.
Sivil is hosted on AWS GovCloud, with data hosted in the United States. It discloses SOC 2 Type II, CJIS-aligned, and WCAG 2.1 AA guidance. Integrations include Microsoft Entra ID, Okta, ArcGIS, DocuSign, and Slack/Teams notifications. The available materials do not clearly disclose an API, and no self-hosted deployment option is mentioned.
Its strengths are a strong focus on public-sector scenarios, complete audit/export/portal capabilities, and solid procurement materials. The free Core plan is also suitable for small agencies running pilots. Downsides include a heavy U.S. focus, opaque pricing for Premium/Add-Ons, and limited information about API access, self-hosting, and mobile offline capabilities. It is best suited to U.S. government agencies, police oversight bodies, inspector general or audit teams, and municipal service teams.
Access from mainland China is unknown. Payment methods are not disclosed, and the purchasing model is oriented toward U.S. public-sector contracts. Chinese organizations that require local compliance, domestic technology stacks, or government intranet deployment may consider DingTalk/WeCom low-code tools, Weaver, Seeyon, Microsoft Power Platform, or local workflow and form platforms for government use.
β This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on sivilco.com official site.
sivilco.com is an United States SaaS Tools provider. TG4G tracks its product information, an overall rating of 8.0/10, and a China-accessibility score of Limited (proxy recommended). Click "Visit Official Site" to reach sivilco.com directly.