Serfy is a task and work order management system for field service teams, provided by Lithuania-based UAB Serfy. Its core goal is to bring customer issue reporting, task assignment, on-site execution, data collection, and reporting into one platform, reducing back-and-forth via phone calls, paper forms, and email. According to its website, it serves industries including engineering, utilities, property management, maintenance and repair, construction, telecommunications, courier services, mobile healthcare, and small businesses.
In terms of functionality, Serfy is closer to a vertical Field Service Management solution than a general-purpose project management tool. It supports one-click task creation from customer messages, lets managers set priorities and deadlines for field workers, and helps manage workloads through calendars, lists, search, and filters. Field staff can fill out digital forms on mobile, capture photos, signatures, and notes, and sync data to the web dashboard for export as PDF or Excel. The customer portal allows clients to submit issues and receive status updates; object management covers properties, equipment, locations, and asset history; and the outsourced task module supports selective task sharing with partners without granting access to the full system.
For pricing, the Starter plan costs β¬120/month for up to 5 users; the Professional plan costs β¬400/month for up to 25 users; and the Enterprise plan is custom-priced with unlimited users. The website states that monthly or annual billing is available, with no long-term contract, and that major credit cards and bank transfers are supported. There is no free plan, but users can contact the company for a free demo and trial period. Security and compliance information is relatively comprehensive: ISO 27001, GDPR, EU data hosting, 99.9% availability, encryption, automatic backups, and audit trails are all mentioned. API access and custom integrations are only listed under the Enterprise plan, and no specific list of third-party integrations is disclosed.
Serfyβs strength lies in its focused use case: field dispatching, customer issue reporting, on-site data collection, asset/object management, and collaboration with outsourced partners form a closed workflow loop. It also emphasizes that teams can start using it βwithin a few days.β The downsides are that the entry price is not low for very small teams, API and integration capabilities are mainly reserved for the Enterprise plan, and public materials do not mention self-hosting, local Chinese payments, a Chinese interface, or accessibility from China. It is best suited for teams in the European market that need to standardize field service, maintenance and repair, property inspections, and customer response workflows. If all you need is a lightweight task board, a general-purpose project management tool may be cheaper.
The official website does not provide information on network accessibility from mainland China, RMB payments, or local compliance, so China access is considered unknown. Domestic teams that need stable access, Chinese-language support, and local payment options can compare Feishu Projects, DingTalk Yida / project management tools, and WeCom ecosystem work order systems. If overseas SaaS products are an option, Jobber, ServiceTitan, Housecall Pro, Fieldwire, Monday.com, or ClickUp may also be worth evaluating.
β This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on serfy.lv official site.
serfy.lv is an Latvia SaaS Tools provider. TG4G tracks its product information, an overall rating of 6.0/10, and a China-accessibility score of Limited (proxy recommended). Click "Visit Official Site" to reach serfy.lv directly.