Schat is a Brazilian customer service automation and human-agent collaboration platform built primarily around the official WhatsApp API. It provides shared multi-user access to a single WhatsApp account, chatbots, satisfaction surveys, real-time metrics dashboards, and system integration capabilities. According to its website, Schat is positioned to help businesses reduce customer waiting times and improve service efficiency by combining automation with human agents.
Based on the captured content, the communication channel Schat explicitly supports is IM, specifically WhatsApp API Oficial. The pages do not show support for email, SMS, voice, or other channels, so it is better viewed as a WhatsApp customer service hub rather than a full omnichannel CPaaS platform. Functionally, it supports custom chatbot flows, 24/7 automated replies, real-time NPS monitoring, and customer service operations metrics such as first response time, customer waiting time, agent efficiency, and number of resolved conversations.
Schat offers βintegração via APIβ and states that it can connect with systems such as CRM, ERP, ad management platforms, and Google Sheets. This makes it suitable for companies that already have business systems in place and want to connect customer service data with sales or operational workflows. On the compliance side, the website lists a privacy policy, terms of use, cookie policy, and provides a DPO email address, indicating a basic level of data protection awareness. However, the pages do not provide detailed information on LGPD compliance, data storage regions, audits, or the WhatsApp template review process.
Pricing is public and transparent: Basic starts at R$299/month with 10k messages included, Business starts at R$599/month with 20k messages included, and Premium starts at R$1,599/month with 75k messages included. Overage messages are charged at R$0.04, R$0.028, and R$0.018 respectively. All plans include unlimited users, the official WhatsApp API, satisfaction surveys, API integration, and 8x5 support. The site does not disclose delivery rates, SLA, message latency, or concurrency capacity, nor does it clarify whether prices include official WhatsApp conversation fees. These points should be confirmed before purchase.
Schatβs strengths are its focused product scope, clear pricing, unlimited users, and the real-time metrics and NPS features needed for customer service management. Its drawbacks are the single-channel focus, limited public performance information, and 8x5 support hours, which may not suit mission-critical operations requiring 24-hour technical coverage. It is best suited for local Brazilian SMBs, clinics, retailers, service businesses, and sales teams that use WhatsApp for customer support, pre-sales inquiries, and customer satisfaction management.
The website does not provide information about access from mainland China, RMB payments, or localized support, so china_access can only be assessed as unknown. Since Schat is mainly aimed at the Brazilian market, it may be a candidate for Chinese companies serving customers in Brazil. If global multi-channel coverage is required, alternatives to compare include Twilio, MessageBird, Zenvia, Take Blip, Respond.io, and WATI.
β This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on schat.com.br official site.
schat.com.br is an Brazil Comms & Email provider. TG4G tracks its product information, an overall rating of 6.0/10, and a China-accessibility score of Workable. Click "Visit Official Site" to reach schat.com.br directly.