RepairTrackr is a ticket/work-order system designed for repair technicians, aimed at computer repair and field service professionals. It helps teams track individual repair jobs, customers, parts orders, and daily to-dos. According to the official website, it features a responsive layout and can be used on desktops, laptops, and mobile devices, making it suitable for field technicians who need to view and handle work while on the move.
The core of the product is a simple ticket system for tracking repair work from start to finish. It also supports job assignment, allowing administrators to assign tasks to team members. The built-in customer database can store customer details and show repair history. Team members can also submit parts order requests directly from a work order, reducing scattered information. The notification system and To Do List help remind users of important tasks. On the customer side, RepairTrackr provides a Customer Portal where customers can view repair progress, update information, and check historical records.
RepairTrackr uses tiered monthly subscriptions. Hobbyist is free and includes 1 user and 30 tickets; Individual costs $12 per month and includes 1 user and 100 tickets; Small Business costs $49/month and includes 5 users and 500 tickets; Business costs $89/month and includes 10 users and unlimited tickets; Pro costs $129/month and includes 30 users and unlimited tickets. All plans list outgoing email, SMS notifications, and support during the subscription period. The official website also notes that the product is still in development/Beta, and that it is currently not accepting new Beta testers.
The strengths are its focused use case: the combination of repair tickets, customer history, parts requests, and a customer portal aligns well with the workflow of small repair service providers. The free plan and low-cost individual plan also lower the barrier to trying it out. The downsides are that the official website does not disclose common enterprise purchasing information such as third-party integrations, API access, granular permissions, data security compliance, backups, or SLA. The feature descriptions are relatively basic, and there is no clear indication of more advanced capabilities such as reporting, inventory, or automation.
RepairTrackr is better suited to individual repair technicians, computer repair shops, and small field repair teams looking to replace paper records or spreadsheet-based work orders. For companies that require complex permissions, system integrations, or compliance auditing, the currently available public information is not enough to support a decision. Access from mainland China and supported payment methods are not disclosed. If network access or payment is restricted, users may consider domestic after-sales work order systems, or compare similar products such as RepairShopr, Jobber, and ServiceTitan.
β This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on repairtrackr.com official site.
repairtrackr.com is an overseas SaaS Tools provider. TG4G tracks its product information, with monthly pricing from $12.00, an overall rating of 6.0/10, and a China-accessibility score of Workable. Click "Visit Official Site" to reach repairtrackr.com directly.