Guava is restaurant operations management software for restaurants, bars, and cafés. It is positioned as more than just a POS system: it connects checkout, QR code ordering, kitchen ticketing, payments, inventory, staffing, invoice documents, and financial forecasting in one system. Its core value proposition is to solve the data inconsistencies, inaccurate inventory, unclear profitability, and time-consuming manual reconciliation that arise when restaurants use multiple disconnected apps.
For front-of-house operations, Guava supports order entry for dine-in, bar service, QR ordering, takeaway, delivery, and more. Orders can flow in real time to KDS kitchen screens, with support for priority levels, prep timers, and waiter notifications. On the payment side, it supports splitting by item, by diner, or using mixed payment methods, and integrates with terminals to reduce manual amount-entry errors. Inventory and gross margin update in real time as sales occur, making it possible to see the true cost and profit of each dish. Digital menus support images, descriptions, allergen filters, multiple languages, upsell recommendations, and instant price changes. The back office also provides AI recognition for invoices, delivery notes, contracts, and PDFs, automatically updating costs, tracking payment status, and sending contract renewal reminders. The workforce module covers automated scheduling, shift-swap approvals, clock-in/out, working-hours compliance, and employee performance. For multi-location businesses, menus can be managed centrally, store performance can be compared, and permissions can be controlled by role and location.
The website does not disclose specific plans, monthly fees, or transaction fees; it only offers demo booking and expert consultation. It mentions a refund if, within 30 days, Guava has not solved at least one operational issue costing more than €399 per month. Security information is relatively detailed: payments use end-to-end encryption and tokenization, full card numbers are not stored, and PCI-DSS compliance is claimed. Customer repeat-visit recognition uses anonymous bank card identification and is stated to comply with GDPR. The document module supports encryption, audit trails, and role-based access.
Guava’s strengths are its broad coverage of the restaurant workflow and the tight integration between orders, inventory, payments, gross margin, staffing, and cash-flow forecasting. It is well suited to food-service merchants looking to migrate from multiple separate tools to a unified platform. Its drawbacks are limited pricing transparency, a limited list of third-party integrations, and no mention of API or developer support. The content also appears clearly oriented toward the European/Spanish restaurant regulatory and payment environment.
Access from mainland China is unknown, and there is no visible mention of support for Alipay, WeChat Pay, UnionPay, or local tax-control requirements. Restaurants operating in China should carefully verify network availability, local acquiring support, invoicing, and delivery-platform integrations. Domestic alternatives to compare first include 客如云, 二维火, 美团餐饮系统, 银豹, and 哗啦啦.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on pickandpay.app official site.
pickandpay.app is an Unknown SaaS Tools provider. TG4G tracks its product information, an overall rating of 5.0/10, and a China-accessibility score of Workable. Click "Visit Official Site" to reach pickandpay.app directly.