PEP（ペップ） is a cloud-based AI chatbot builder provided by Givery. Its main goal is to automate customer and internal inquiries, while helping users find business information through connections with external cloud services. Rather than a general-purpose generative AI assistant, it is more of an enterprise knowledge Q&A tool, scenario-based bot, and business-entry virtual assistant.
The product supports drag-and-drop, no-code bot building, allowing users to create option/scenario-based bots, FAQ-style Q&A bots, and bots that can hand off to human chat. On the AI side, PEP emphasizes its in-house machine learning and natural language processing, using a Japanese-specialized proprietary AI engine, tens of millions of conversation records, and its own dictionary. Companies can also configure custom user dictionaries to handle industry-specific terminology. For operations, the system can analyze organizational conditions from conversation logs and reflect conversation data into learning with relatively few steps. The official website says that, after the initial setup, maintenance workload can be reduced to around 2 hours per month.
PEP supports API connections and OAuth2 authentication, and can connect with cloud services such as CRM, SFA, business card management, attendance tracking, expense settlement, and task management tools. However, its terms also state that integrations with external services are not guaranteed, and changes to external service rules may affect usage. Pricing is not publicly disclosed; users need to download a price list or contact the company. Fees are paid by bank transfer to a designated account. The contract term is 12 months, and in principle cancellation during the term is not allowed; early cancellation requires payment of the remaining fees. In terms of data, message history is retained for 2 years. The company may view or use usage records and message history as necessary for service operation, maintenance, and improvement, and may provide necessary information to entrusted third parties. Enterprise buyers should carefully review the privacy policy and scope of outsourcing before procurement.
Its strengths are clear optimization for Japanese business Q&A, a low barrier to bot creation, and support for implementation assistance. Published case studies report results such as reducing HR inquiries by around 66% and reducing inbound calls to stores by 24%. Downsides include opaque pricing, relatively strict contract terms, and no guarantee in the terms regarding accuracy or fitness for a specific purpose. Chinese-language capabilities are not clearly described. PEP is better suited to HR, IT, customer support, and store support teams in Japanese companies. For use in China, there is no clear information on network accessibility or payment feasibility; for Chinese-language scenarios, local alternatives such as 智齿科技, 小i机器人, and 网易七鱼 may be worth comparing first.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on pep.work official site.
pep.work is an Japan AI Apps provider. TG4G tracks its product information, an overall rating of 6.0/10, and a China-accessibility score of Workable. Click "Visit Official Site" to reach pep.work directly.