Dimension scores are derived from public data and fields; weighted into the composite. Reference only.
Mangati is an enterprise software vendor that has built a customer service and queue management ecosystem around NovoSGA. NovoSGA is its core product: a free, open-source queue management system for scenarios that need to organize on-site visitor flow, such as hospitals, clinics, banks, government offices, and retail stores. In addition to the open-source version, Mangati also offers NovoSGA Online, a cloud-hosted edition, as well as add-on products for calling displays, self-service ticket issuance, online appointments, feedback, monitoring, and notifications.
NovoSGA covers core capabilities such as service configuration, priority rules, calling panels, statistical reports, multi-unit management, ticket issuance, and customer identification. Painel is used to customize large display screens, with drag-and-drop layouts, media components, and voice calling. Triagem provides touchscreen self-service ticket issuance. Agenda handles online appointments and automatically generates queue numbers when customers arrive. Avaliação collects post-service satisfaction feedback. Monitor provides real-time KPIs, alerts, historical reports, and CSV export. Notificação supports email, SMS, and WhatsApp notifications. For integrations, NovoSGA provides a REST API; some products connect to local or cloud NovoSGA via OAuth2, and the notification service supports Webhooks and APIs.
Pricing information is not fully disclosed. NovoSGA itself is free and open source. NovoSGA Online uses a monthly subscription model and highlights no installation, automatic updates, hosted infrastructure, and technical support, but does not list specific prices. Agenda and Monitor offer multiple tiers from Grátis to Enterprise, segmented by limits such as appointment volume, ticket volume, history retention, reminders, and exports. Deployment is relatively flexible: organizations can self-host or use Mangati’s cloud services. On the security side, the cloud version mentions SSL encryption, daily automatic backups, 24/7 monitoring, high availability, and disaster recovery, but there is no visible information about ISO, SOC, LGPD/GDPR, or similar compliance certifications.
Its strengths are that the free, open-source model lowers the cost of pilots, the feature set covers the queue-based service workflow fairly comprehensively, and APIs and documentation are available, making it suitable for technically capable organizations that want to customize or integrate it. The drawbacks are limited information on enterprise-grade permissions, team collaboration, auditing, and compliance, limited pricing transparency, and pages that are mainly in Portuguese. It is better suited to on-site, queue-heavy scenarios such as healthcare facilities, government service halls, bank branches, and retail service desks, rather than general-purpose customer support ticketing or CRM systems.
Access from mainland China cannot be determined from the available text. For real-world deployment, organizations should pay attention to network latency to Brazilian cloud services, cross-border data compliance, payment methods, and the availability of SMS and WhatsApp in China. If the target users are mainly in China, it may be worth evaluating local queue calling vendors, appointment and queue systems designed for hospitals or government service halls, or appointment notification solutions based on WeCom, DingTalk, or mini programs.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on mangati.com official site.
mangati.com is an Brazil SaaS provider. TG4G tracks its product information, an overall rating of 6.0/10, and a China-accessibility score of Workable. Click "Visit Official Site" to reach mangati.com directly.