logiciel-crm.be

What Is It

Simple CRM is an online CRM software product from SIMPL, positioned as a browser-based customer relationship management platform. The page says it covers customer information, relationship history, sales collaboration, automation, reporting and analytics, and RGPD/GDPR compliance management, with a 15-day free trial available.

Core Features and Collaboration

The product’s core modules are fairly comprehensive. Its customer insight features record preferences, needs, interests, and relationship history, with an emphasis on full traceability across the customer relationship lifecycle. HaPPi can provide salespeople with 4–6 potential leads per day based on around 12 million company profiles and existing CRM data. The system also supports task and workflow automation, shared calendars, planning mode, Gantt charts, email templates, customer support/engagement scenarios, internal chat, and unified communication channels. On the reporting side, it includes a report library, custom reports, analytics charts, financial forecasting, and a 360° company view. Big Data Mining supports geographic information, relationship history, custom fields, and multi-criteria visual queries.

Pricing and Trial

Pricing is subscription-based per user per month: Starter at €15, Classic at €25, Enterprise at €40, and Business+ at €65, all excluding TVA/VAT. A 15-day free trial is available, but the main content does not disclose the differences between plans, seat limits, or contract terms.

Integrations, Security, and Deployment

Simple CRM is a cloud-based online CRM. Windows, Mac, Linux, Android, and iPhone/iPad devices can access it through a browser. Reminders can sync with Outlook, iCal, and mobile device calendars. For telephony, it supports automatic dialing via landline/VOIP and pop-up customer profiles for incoming calls, though compatibility with the phone service provider should be confirmed. On security and compliance, the page highlights RGPD solutions, but does not disclose details such as encryption, backups, certifications, or data residency. API and developer support are not clearly explained.

Pros, Cons, and Best Fit

Its strengths are a broad set of CRM fundamentals, collaboration, automation, and analytics modules. Custom fields and multi-criteria queries make it adaptable to different business workflows, and EU compliance is a clear selling point. The downsides are limited information on the permission system, API, enterprise security capabilities, and plan differences. It is better suited to French-speaking SMBs, sales teams, multi-brand operators, and organizations that place a strong emphasis on GDPR/RGPD management.

Access from China and Alternatives

Access from mainland China cannot be determined from the main content, and payment methods are not disclosed. If you plan to use it long term from China, you should first test network stability, language support, local support, invoicing, and cross-border payment options. Comparable products include Salesforce, HubSpot CRM, Zoho CRM, and Pipedrive. Domestic alternatives in China include 纷享销客, 销售易, CloudCC, and 简道云 CRM.