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Interfono is a cloud PBX and call center service for businesses. Its materials describe it as a pioneer in the Cloud Communication space in Latin America, with more than 12 years of experience. Its core product is Cloud PBX: businesses can get fixed numbers, extensions, IVR, concurrent inbound calls, mobile extensions, and a web control panel without building a traditional telephone exchange, buying IP phones, setting up a server room, or running cabling. Its target customers are clearly companies with 20 to 500 employees, as well as teams that need customer service hotlines and mobile working.
In terms of channels, Interfono is primarily voice-focused, with some extension into IM scenarios such as WhatsApp Business; we did not see email or SMS capabilities. For coverage, the terms are governed by the laws of Lima, Peru, and the package minutes are specified for domestic landlines and mobile phones, suggesting that its main use case is local businesses in Peru. Performance disclosures are limited: there is no SLA, answer rate, voice latency, or availability data. However, the plans clearly specify 5 to 20 simultaneous inbound calls, and the company claims it can deploy an organization within 24 hours while providing 24/7 support and monitoring.
Pricing is based on monthly subscriptions. Business plans range from $125/month to $300/month, covering up to 15, 25, or 50 extensions and including 1,500, 2,500, or 5,000 minutes of domestic calling. Call center plans are priced at $70/month or $250/month, with the latter including unlimited minutes to domestic landlines and mobile phones. Most plans include number porting or a new number, mobile extensions, unlimited calls between extensions, an online panel, WhatsApp Business, and 24/7 Premium support. Note that the terms of service state prices may be changed without notice.
The advantages are clear plan structures and features that make it friendly for replacing a traditional PBX, especially for small businesses that do not want to buy hardware. The mobile app, Windows extension, IVR, call recording, and queues are practical for customer support teams. After-sales service is a major selling point: the site repeatedly cites customer testimonials and says 95% of customers are satisfied with after-sales support. The main weakness is limited technical transparency: there is no public information on APIs, webhooks, CRM integrations, SLAs, or compliance certifications. Cross-border numbers, international call rates, and availability in China are also not clearly stated.
Interfono is better suited to SMBs operating in Peru or Latin America that need a fixed-line switchboard, call center, and WhatsApp customer support. For Chinese users simply looking for a global communications API, SMS, or email platform, the available information is insufficient. Alternatives to consider include Twilio, RingCentral, Aircall, 3CX, Zoom Phone, or domestic options such as Alibaba Cloud communications services, Tencent Cloud Contact Center, and Huawei Cloud Cloud Customer Service. Network access from mainland China and supported payment methods are not disclosed, so they should be considered unknown.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on interfono.com official site.
interfono.com is an Spain Comms & Email provider. TG4G tracks its product information, an overall rating of 6.0/10, and a China-accessibility score of Workable. Click "Visit Official Site" to reach interfono.com directly.