Dimension scores are derived from public data and fields; weighted into the composite. Reference only.
Hotelequia is a suite of intelligent solutions for the hotel and travel accommodation industry. Its core offering is an AI virtual assistant, with additional capabilities spanning Smart Room, Smart Hotel, IPTV, IoT, building automation, cloud infrastructure, cybersecurity, and digital transformation consulting. It is positioned not as a standalone chatbot, but as a project-based SaaS/enterprise software solution built around guest interactions before, during, and after a stay, as well as improving internal hotel operational efficiency.
The Small plan provides a multichannel chatbot covering Facebook, Skype, and Telegram, with support for multiple languages, hotel services and activity showcases, a configuration panel, and staff training. Medium adds Smart Speakers, Smart TV, PMS connectivity, in-stay services, assistant personalization, skill training, and business data analytics. Enterprise further includes OTRUM IPTV, building automation for guest rooms and industrial areas, digital transformation, and website development. On the backend, the materials mention a centralized control panel, a QnA knowledge base, and data analytics, which can be used to handle bookings, requests, suggestions, and to understand guest behavior.
Pricing is not public. All three packages require contacting sales and are marked as billed per hotel. Notably, the initial chatbot configuration is not included in the packages. PMS integrations currently explicitly mention Noray, Opera, and Eturistic, while other PMS integrations require a separate quote. During procurement, buyers should pay particular attention to implementation fees, integration fees, hardware costs, maintenance fees, and the exact scope of services.
Its strengths lie in its clear vertical focus and broad coverage across chat, voice, TV, room control, and BI, making it suitable for customers looking for a comprehensive smart hotel upgrade. It also supports common messaging platforms, so guests do not need to install an additional app. The drawbacks are limited standardized SaaS information, with no clear pricing, API documentation, SLA, permission model, data residency details, or compliance certifications provided. As a result, it may depend more heavily on consulting and implementation work.
Hotelequia is better suited to mid- to high-end hotels, resorts, hotel groups, or accommodation businesses pursuing smart room upgrades and digital transformation. The available information does not make its accessibility from China clear, and payment methods are not disclosed. For deployment in China, buyers would also need to assess the availability of channels such as Facebook, Telegram, and Skype, as well as alternatives within the local PMS and WeChat ecosystems. Comparable options include HiJiffy, Asksuite, Quicktext, Duve, Canary Technologies, and domestic hotel digitalization and PMS ecosystem vendors.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on hotelequia.com official site.
hotelequia.com is an Spain SaaS provider. TG4G tracks its product information, an overall rating of 6.0/10, and a China-accessibility score of Limited (proxy recommended). Click "Visit Official Site" to reach hotelequia.com directly.