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GetConnected is an Atlassian Platinum Partner under Gruppo Euris. Rather than being a standalone SaaS product, it is an enterprise software service provider focused on the Atlassian ecosystem, offering agile transformation, ITSM/ESM, DevOps, cloud migration, license management, and governance support. Its core customers are organizations looking to improve collaboration and service management with tools such as Jira, Jira Service Management, Confluence, Rovo, and Loom.
The most concrete offering in its public materials is Service Management Fast&Run: a solution for quickly building ITSM or Enterprise Service Management on the Atlassian platform. It covers a unified service portal, multi-department self-service, incident/service request/change/asset workflows, SLAs, automated notifications, a knowledge base, reports, and dashboards. The promised implementation timeline is 3–6 weeks, with preconfigured setup designed to reduce launch complexity.
GetConnected also offers an AI-powered Service Desk, including automatic assignment, knowledge base suggestions, Virtual Agent, automated Post Incident Review documentation, and asynchronous communication via Loom. It can also connect to data sources such as SharePoint and HubSpot. Omnichannel Customer Care is designed to generate and manage tickets across channels such as email, phone, and WhatsApp. Cost Tracker is used in Strategic Portfolio Management for managing budgets, vendor costs, forecasts, and portfolio views.
The website does not disclose a standard price list. Fast&Run is described as a fixed-price, modular package that includes trial licenses. The licensing page supports personalized quotes, preferential terms, co-term management, renewals, and migration support, and it also offers free assessment for different purchasing scenarios. For budget-sensitive companies, a sales conversation is still necessary to determine the total cost of ownership.
The main advantages are its clear Atlassian Platinum Partner status and a complete service chain covering consulting, implementation, migration, licensing, and remote support. Fast&Run’s preconfigured ITSM solution is well suited to teams that need to launch quickly. Its ESM use cases across IT, HR, Finance, Legal, customer service, and other departments are also described clearly. The limitations are that pricing, security and compliance certifications, permission details, and API/developer support are not sufficiently disclosed, and its capabilities are heavily dependent on the Atlassian ecosystem.
It is better suited to Atlassian users, PMOs, ITSM teams, and organizations in Europe or multinational companies that need a multi-department service portal. It is not ideal for teams that do not use Atlassian at all or that want to purchase an independent, low-cost SaaS product. Access from mainland China is not mentioned in the text, so its availability is unknown.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on getconnected.it official site.
getconnected.it is an Italy SaaS provider. TG4G tracks its product information, an overall rating of 6.0/10, and a China-accessibility score of Limited (proxy recommended). Click "Visit Official Site" to reach getconnected.it directly.