Dimension scores are derived from public data and fields; weighted into the composite. Reference only.
Feedbackapp is a private customer feedback platform designed for offline service scenarios. After registering, businesses can generate their own QR codes and invite customers to scan them on site—in stores, hotels, hospitals, gyms, and similar venues—to access a feedback page and answer questions set by the business in real time. It is not positioned as a complex market research system, but rather as a tool that helps merchants understand service and product experiences while customers are still on the premises.
Based on publicly available information, Feedbackapp’s core features include an admin dashboard, QR code generation, customizable feedback pages, support for adding different types of questions, report filtering, and statistical views. Reports can be filtered by date, question, response, and other dimensions, making them useful for store managers or operations teams tracking service quality. The platform also emphasizes physical materials such as acrylic signs, wooden blocks, door hangers, flyers, and stickers to prompt customers to scan and provide feedback, showing that its focus is converting offline touchpoints.
The product offers a 14-day free trial. The Standard plan costs €59 and includes Feedbackapp, with management services available during the first month. The Premium plan starts at €99 and includes management services as well as QR code materials such as wooden blocks, stickers, and flyers, with custom quotes available. The public page does not specify the billing cycle, number of locations, feedback volume limits, or account seat limits.
The main advantage is that the setup and usage flow is straightforward: scan, fill in the form, and view results in the dashboard, so the learning curve is low. Private feedback can also help businesses identify issues before they turn into public negative reviews. It covers multiple industries, including restaurants, hotels, finance, healthcare, pharmacies, and gyms, giving it broad scenario coverage.
The downside is limited disclosure around enterprise-level capabilities. The website does not explain team roles and permissions, third-party integrations, API, webhooks, self-hosted deployment, or SLA. Pricing is also not very detailed, and the Premium plan requires a quote. For companies that need CRM, ticketing, BI, or complex multi-location permission management, further confirmation of its capability boundaries would be necessary.
Feedbackapp is suitable for small and medium-sized offline service businesses, hotel and restaurant locations, clinics and pharmacies, gyms, and companies that want to quickly establish a customer feedback collection mechanism. It is less suitable for organizations that need large-scale experience management, omnichannel customer journey analytics, or deep system integrations.
Public information does not provide details on access from mainland China, server locations, or localization support. Actual availability needs to be tested, so it is currently rated as unknown.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on feedbackapp.ro official site.
feedbackapp.ro is an Romania Forms & Survey provider. TG4G tracks its product information, an overall rating of 5.0/10, and a China-accessibility score of Workable. Click "Visit Official Site" to reach feedbackapp.ro directly.