Dimension scores are derived from public data and fields; weighted into the composite. Reference only.
Empathyce is a UK-based Customer Experience (CX) consulting and training company founded by Certified Customer Experience Professional Jerry Angrave. According to its website, it helps organizations design and drive customer experience programs across sectors such as aviation and travel, B2B/B2C, professional services, SaaS, industrial, and healthcare/pharma. Strictly speaking, it is not a standard SaaS product; its core offering is consulting services, workshops, training, coaching, and case-based research.
Its main service areas include CX program design and management, CX maturity assessment, CX strategy and governance, customer and employee journey mapping, customer insights and metrics frameworks, innovation, employee engagement, and cross-functional governance. The website repeatedly emphasizes “understanding what customers, employees, and data are saying,” then using journey maps, on-site walk-throughs, customer interviews, employee interviews, and feedback data to create a prioritized action roadmap. It appears especially experienced in aviation, airports, and passenger experience, and also offers services such as disabled customer experience, accessibility audits, and empathy training for frontline teams.
The website does not disclose packages, pricing, payment methods, service duration, or standard service bundles. It is likely that engagements are customized after discussion by phone or email. There is also no information about a free plan, trial, or online self-service purchase. For enterprises, this means the project scope, deliverables, level of consultant involvement, and fee structure need to be clarified upfront.
Based on the extracted website content, Empathyce does not appear to offer a SaaS platform, cloud deployment, self-hosting, APIs, third-party integrations, role-based access control, data security certifications, or compliance documentation. Therefore, if a company is looking for software like Qualtrics, Medallia, Zendesk, or Salesforce Service Cloud to continuously collect feedback, automate tickets, and analyze dashboards, Empathyce is not a direct replacement. However, it can serve as a consulting complement for early-stage CX strategy, journey mapping, and governance design.
Its strengths are that the founder has CX certification and practical enterprise experience, with case coverage across airports, aviation, pharma, and software companies. Its methodology appears pragmatic, with an emphasis on business outcomes, process simplification, and organizational alignment. The downsides are that delivery depends heavily on consultant expertise, pricing is not transparent, and there is limited standardized product capability. It also lacks the technical and security information typically required for enterprise software. Empathyce is better suited to mid-sized and large organizations that already have CX, customer service, customer success, or strategic transformation needs but lack a clear roadmap.
Website accessibility from China is unknown, and payment methods are not specified. If a Chinese company needs local delivery, Chinese-language interviews, and compliant data handling, it should first confirm arrangements for remote collaboration, contracting entity, payment, and data processing. Alternatives can be split into two categories: for tools, consider Qualtrics, Medallia, Forsta, Zendesk CX, and Salesforce; for consulting, consider domestic customer experience, service design, or customer success consulting firms.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on empathyce.com official site.
empathyce.com is an United Kingdom SaaS provider. TG4G tracks its product information, an overall rating of 6.0/10, and a China-accessibility score of Workable. Click "Visit Official Site" to reach empathyce.com directly.