e-post.co.jp

What It Is

e-POST（イーポスト） is an electronic survey and suggestion-box system provided by the Japanese company 株式会社アイル. Its core purpose is to guide customers to mobile-friendly surveys via QR codes, web links, or SMS, then collect, aggregate, share, and handle feedback in real time through the admin backend. It is clearly aimed at offline scenarios such as hotels, restaurants, beauty salons, and multi-location service businesses, and can also be customized for internal suggestion boxes, event surveys, voting, or attendance confirmation.

Core Features and Collaboration

The product is not just about building forms; it is designed around a full “collection — aggregation — sharing — response” feedback loop. Survey forms can be customized with different questions, answer formats, and required/optional fields. In the backend, results can be filtered by QR code, store, month, and other dimensions, with automatic statistics for customer age group, gender, visit frequency, and more. The admin screen is accessible online from PCs, tablets, and smartphones, with no software installation required.

For collaboration, the system supports quick replies to submissions, comments/message boards for individual posts, staff viewing logs, and unlimited admin accounts. These features help store managers and headquarters work together on complaint handling and service improvement. However, the pages do not explain role-based permissions, approval workflows, or fine-grained data access controls.

Pricing and Trial

e-POST uses a setup-fee plus monthly-fee model. The basic initial programming fee is 55,000 yen, or 60,500 yen including tax, and the base monthly fee is 8,500 yen, or 9,350 yen including tax. For multiple locations, there is an additional initial fee of 2,000 yen per location and a monthly fee of 500 yen per location. SMS-based collection is charged separately, and custom requirements require a quote. A free demo admin screen trial is available; there is no information about a permanent free plan. Contracts have no fixed-term lock-in, and there is no cancellation penalty, but cancellation must be requested by the end of the month before the desired cancellation month.

Pros and Cons

The main advantage is that e-POST fits offline store feedback scenarios very well. QR-code access lowers the barrier to filling out surveys, while automatic aggregation can significantly reduce the data entry, summarization workload, and privacy risks associated with paper questionnaires. Backend comments, quick replies, and viewing logs are also useful for creating a closed loop around complaint handling.

The downside is that it discloses relatively little about standardized SaaS ecosystem capabilities. There is no visible information on integrations with CRM, BI, or collaboration tools, and no API is disclosed. On security, it only mentions SSL encryption, non-public databases, and ID/password login, with no higher-level compliance certifications provided.

Best Fit and Access from China

e-POST is suitable for local Japanese service businesses, multi-location operations, and companies that want to replace paper surveys while strengthening CS improvement. Its accessibility from China cannot be determined from the available text. From a procurement perspective, its website, contracts, invoices, and customer support are clearly oriented toward the Japanese domestic market. If operating in China, businesses may want to compare local alternatives such as 问卷星, 金数据, and 腾讯问卷; cross-border teams could also consider Microsoft Forms, SurveyMonkey, or Typeform.