duetinc.com

What It Is

Duet is dispatch software built for non-emergency medical transportation (NEMT) providers, covering service types such as wheelchair, stretcher, and ambulatory passengers. It is not a generic dispatch system; rather, it is an integrated SaaS platform designed around the appointment booking, scheduling, driver execution, billing, CRM, and fleet operations needs of the U.S. NEMT market.

Core Features and Integrations

Its core modules include booking, scheduling, dispatching, pricing, reporting, billing, client CRM, driver management, fleet management, and broker integration. Trip requests can come from phone calls, email, messages, portals, hospital discharge ride requests, recurring trips, bulk broker file uploads, and automated broker API pushes. On the dispatch side, Duet offers real-time tracking, visualization, calendar views, one-click scheduling automation, load-time prediction, and vehicle economic health analysis. Drivers get a native mobile app for viewing trips, navigation, status updates, and multi-channel change notifications. For billing, it supports custom rates by client/contract, generation of payer-required reports, automated form filling, bulk download and submission, and submission of attestations and claims to a clearinghouse.

Pricing and Service

Duet’s pricing is somewhat distinctive for the industry. The Startup plan is aimed at new providers handling fewer than 100 trips per month: it costs $19/month and includes access to all software applications for the first year, plus 1:1 Zoom training. The Growth plan is billed by vehicle revenue hour at $1.25/VRH; the website says this typically works out to about $45-$55 per vehicle per month. Canceled trips are not billed, while no-shows are counted. Enterprise requires a scheduled discussion. In terms of support, Growth includes Zoom training for administrators, dispatchers, drivers, and other roles, as well as same-day support via email and SMS. Additional support may also be available for websites, service consulting, market research, marketing, back-office staffing, and more.

Pros and Cons

Its strengths are its strong vertical focus and its ability to cover the key NEMT workflow from customer acquisition and booking through service delivery and settlement. The entry price is low, and billing by revenue hour is friendlier during slow seasons or when vehicles are out of service. It also integrates with Google Maps API, broker APIs, clearinghouses, and payroll solutions, making it close to real-world NEMT operations. The main drawbacks are that the website does not disclose information on HIPAA, SOC 2, encryption, backups, or other security and compliance measures. It also does not clearly specify role-based permissions, open API documentation, self-hosting options, or Chinese localization support.

Best Fit and Access from China

Duet is best suited to NEMT startups, growing fleets, and established providers operating in the United States, especially teams looking to improve vehicle utilization, reduce manual billing work, and connect with Medicaid/broker workflows. For Chinese companies, its business rules, payment workflows, clearinghouse connections, and medical transportation ecosystem are clearly oriented toward the U.S. market. The official materials do not disclose details about access from China, supported payment methods, or compatibility with local alternatives, so these should be treated as unknown. Chinese users should prioritize evaluating local ride-hailing/medical transport dispatch systems or customizable fleet management SaaS options.