Dimension scores are derived from public data and fields; weighted into the composite. Reference only.
Deepser is a Service Management / Help Desk software platform from Italy, positioned as a unified system for customer support, ITSM, ITAM, CRM, and enterprise workflows. Its website highlights a low-code/no-code architecture, ITIL-compliant capabilities, and a built-in AI Studio that can bring AI into ticket handling, customer support, and process automation.
In terms of modules, Deepser offers broad coverage: Help Desk, Live Chat, SLA, Dashboard & Report, CRM, after-sales support, contract management, service catalog, ITAM, CMDB, knowledge base, password management, workflows, project management, Marketing, and third-party integrations. Its key differentiator is strong customizability: configurable fields, ticket forms, grid views, multiple SLAs, unlimited workflows, and user portals, with support for drag-and-drop design via Portal Designer. For IT teams, ITAM and CMDB can be used to centrally manage IT assets. For customer support and sales teams, it can support customer relationship management, contracts, service catalogs, and after-sales processes.
The website states that Deepser offers 3 plans, starting from at least 3 agents, with discounts available for larger teams. However, the crawled content does not show full pricing or detailed plan differences. It offers a free demo / free trial and states that no credit card is required. For deployment, Deepser explicitly supports both cloud and on-premises deployment, making it suitable for organizations with requirements around data location or internal compliance.
Its strengths are a rich set of modules and strong customizability, making it suitable for unified management of service processes across multiple departments. AI Studio, automation, and no-code configuration can lower the barrier to process transformation. It also has ISO 27001 certification and can provide a dedicated project manager during the initial configuration stage. The downsides are that public pricing information on the website is incomplete, and API/developer support is not reflected in the main content. Since the platform covers a wide range of functions, companies with complex processes may still need vendor consulting support for initial configuration and migration.
Deepser is better suited to mid-sized and larger enterprises, IT service providers, and industries such as manufacturing, logistics, education, healthcare, and public administration, where it can be used to build a service desk, ITSM, asset management, and customer support platform. The crawled text does not specify access conditions from China, and payment methods are not disclosed. Before purchasing, it is advisable to test access speed and confirm whether domestic payment and invoice requirements can be supported. If China-localized support is needed, you may also evaluate Jira Service Management, Freshservice, ManageEngine ServiceDesk Plus, as well as domestic ITSM or ticketing vendors.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on deepser.com official site.
deepser.com is an Italy SaaS (Help Desk/Itsm/Itam) provider. TG4G tracks its product information, with monthly pricing from $36.00, an overall rating of 7.0/10, and a China-accessibility score of Workable. Click "Visit Official Site" to reach deepser.com directly.