cxoncloud.com

What It Is

CXONCLOUD is provided by Unloc Ltd and is positioned as a cloud-based customer experience management (CEM) application rather than a traditional CRM. It builds a closed loop around “customer bookings — feedback — loyalty — rewards — referrals — word-of-mouth marketing,” targeting retailers, service businesses, chain stores, event/exhibition operators, and other companies that want to improve repeat purchases and customer recommendations.

Core Features and Product Format

The product emphasizes a fully cloud-based, no-code setup and supports Web, iOS, and Android access. Its core modules include a white-label booking app, booking confirmation/cancellation/rescheduling, automated email notifications, online and offline feedback collection, automatic thank-you or apology emails based on ratings, customer experience scores, loyalty identification, reward campaigns, customer announcements, and built-in referral marketing. Touchpoints cover websites, social media, mobile devices, and QR codes on printed materials, making it suitable for stores or local service providers that want to consolidate scattered customer interactions.

Pricing and Trial

The official website lists two standard annual plans: Premium Experience at £79/month + VAT, aimed at offline and online retailers; and Super Premium Experience at £100/month + VAT, aimed at offline and online service providers. Enterprise Voice Of The Customer is quote-based. The site also shows “Try for free” and “Request Demo,” but does not specify the trial period, usage limits, free-plan policy, or supported payment methods.

Pros and Cons

Its strengths are a relatively complete functional chain, especially the way it puts feedback, loyalty, rewards, and referral marketing into a single workflow. White-labeling and “click-to-configure” setup also lower the barrier for non-technical teams. It also claims to support unlimited bookings, feedback, and marketing campaigns. The downside is that the official website is heavily marketing-oriented and lacks key procurement details such as seats, permissions, usage limits, SLA, and data residency. Third-party integrations are only described in broad terms as working with existing systems, with no API, webhook, or integration list provided. Security and compliance information is also limited to basic terms and privacy policy references.

Who It’s For and Access From China

CXONCLOUD is better suited to overseas retail and service businesses with limited budgets that want to quickly launch a closed-loop customer experience process. For large enterprises or highly regulated industries, it is important to verify its permission system, audit capabilities, security certifications, and integration options. Access from mainland China is unknown. GBP pricing and VAT may not be ideal for domestic Chinese procurement. Depending on the use case, local or alternative options could include Zoho, Freshworks, Zendesk, HubSpot, or a combination of tools such as 金数据 and 问卷星 for feedback collection.