customercontactinc.com

What It Is

Customer Contact Inc. (CCI) is a U.S.-based market research and survey fielding company. Its official website positions it as a leading telephone and online research fielding company. It is not a typical SEO tool or ad buying platform, but rather a data collection provider for marketing decisions, consumer insights, and public opinion research, helping clients understand target audiences through surveys.

Core Capabilities

CCI offers three main survey methods: telephone surveys, online surveys, and mail research. On the telephone side, it has an 83-station/CATI interviewing facility capable of handling both large- and small-scale projects. Its online surveys emphasize fast turnaround and the use of online technology, while mail research covers design, printing, and mailing. Research topics include consumer behavior, demographics, generational and lifestyle profiling, media habits, customer satisfaction, employee satisfaction, political and opinion polling, B2B, and post-sale analysis. The website also mentions that samples can be customized based on demographics, geographic regions, or other qualifying criteria.

Data Sources and Scale

Based on the disclosed information, CCI has a long history of conducting research across the United States. The main content states that it has completed nearly one million surveys over more than 30 years. The company profile also mentions that it conducts surveys in more than 120 markets each year, completes 130,000+ interviews, and uses its own cross-tabulation software to generate analyses, charts, and presentation-style reports. The company emphasizes compliance with CASRO survey research standards and highlights accuracy and reliability.

Pricing

The website does not provide public packages, unit pricing, or sample quotes. Given that its services include sample screening, survey execution, channel selection, and report delivery, actual costs are likely customized based on project scope and require contacting the sales or project team for confirmation.

Pros and Cons

The advantages are its long-standing experience and complementary data collection methods across telephone, online, and mail, making it suitable for market research that requires rigorous sample control. It also has CATI facilities and relatively clear data on U.S. market coverage. The drawbacks are that the website information is incomplete, with multiple 404 notices appearing; it does not disclose API, CRM, or marketing platform integrations, nor does it explain self-service dashboards, real-time data delivery capabilities, or global sample coverage.

Who It’s For

It is suitable for brands, consulting firms, media research teams, political polling organizations, B2B companies, and customer experience teams for satisfaction, post-sale, consumer profiling, and market segmentation research. It is less suitable for teams looking for ready-to-use SEO keyword tools, site audits, or ad optimization tools.

Access from China

The crawled text does not provide information about access from China, servers, or localization, so it is not possible to determine whether direct access is available. Assessment: “Unknown.”