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Conflict Coaching Matters, LLC is a professional organization centered on “conflict coaching,” offering training, individual and organizational coaching services, conflict management training, and dispute resolution system design. Its core proposition is to treat conflict coaching as “one-on-one training” that helps individuals and organizations understand conflict, improve communication, and turn conflict from a destructive factor into a constructive resource.
The training system disclosed on the website appears fairly comprehensive. The foundational training lasts three days and introduces the CCM conflict coaching model. Advanced training is usually two days and can be customized around organizational needs, covering identity, emotion, and power analysis; leadership skills; communication skills; cultural sensitivity; and connections with ADR processes such as negotiation, mediation, arbitration, and facilitation. The CCM model consists of four stages: discovering the story, exploring the three perspectives of identity/emotion/power, crafting the best story, and enacting the best story. The course format emphasizes adult learning, video cases, live demonstrations, and practice, making it relatively hands-on.
The organization highlights CEO Tricia S. Jones, Ph.D. as a well-known expert in the field of conflict management, and notes that she developed the CCM model together with Ross Brinkert. The text also mentions that their book, Conflict Coaching: Conflict Management Strategies and Skills for the Individual, was published by Sage in 2008 and has sold well in the field. As for certification, the Conflict Coaching Competency Certificate requires participants to complete both the foundational and advanced trainings and submit 4–6 hours of audio or video recordings of conflict coaching. A CCM-certified coach then evaluates the submission and decides whether to award the certificate.
The website does not disclose course pricing, class frequency, payment methods, refund policies, or custom corporate pricing. As a result, it is difficult to directly assess value for money. Prospective learners need to contact the organization to confirm fees, schedules, and certificate assessment costs.
The advantages are its focused positioning and clear course framework, covering both individual skills and organizational conflict culture and ADR system design. Testimonials come from backgrounds such as mediation, education, healthcare, and social work, suggesting broad applicability. The drawbacks are that the publicly available information is not complete, the teaching language is not clearly stated, and the certificate is an institutional competency certificate, with no visible explanation of third-party or academic accreditation. The crawled pages also contain directory indexes and irrelevant text, so the website maintenance experience may be average.
It is better suited for mediators, conflict management consultants, HR professionals, organizational leaders, university/education system personnel, and professionals who want to systematically learn conflict coaching methods. Access from mainland China cannot be determined from the main text and is marked as unknown. If participating in online training, users should also confirm in advance whether platforms such as Skype and GoToMeeting are available.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on conflictcoachingmatters.com official site.
conflictcoachingmatters.com is an United States Education provider. TG4G tracks its product information, an overall rating of 6.0/10, and a China-accessibility score of Workable. Click "Visit Official Site" to reach conflictcoachingmatters.com directly.