compass360.net

What It Is

Compass360 Feedback Ltd is a UK-based specialist provider of 360-degree feedback services. It offers an online system that helps organizations collect behavioral feedback for individual leaders, managers, and teams, and generate Personal Feedback Reports or Team Feedback Reports. Its positioning is not as a general-purpose HRIS, but rather as a focused solution for 360-degree feedback, competency diagnostics, development planning, and tracking subsequent behavioral change.

Core Features and Collaboration

The system supports self-assessment and peer/manager feedback questionnaires, rater invitations, completion-rate monitoring, reminders, report generation, and online viewing. Questionnaires can use a client’s own competency and behavioral models, or content from Compass360 Feedback Ltd’s library. Rating scales, definitions, rater categories, open-ended questions, and email text can all be customized. Feedback Wall is one of its more distinctive modules, allowing individuals or teams to publish development goals and continuously collect private feedback. Feedback is retained for 12 months and can be printed or downloaded. The team version is used to compare a team’s self-assessment with feedback from other teams, helping improve stakeholder relationships.

Pricing, Deployment, and Service

Pricing is not publicly listed on the website, so procurement requires an inquiry. Service models include a fully managed Bureau Service and a Self-Managed Site. In the former, the Client Services team handles setup, administration, follow-ups, and report generation, making it suitable for companies with limited HR resources or those that place a high priority on confidentiality and separation of access. The latter is better suited to organizations with larger participant volumes and the capacity to handle administrative work, and is described as having lower report costs. The system is accessed online and supports desktop, tablet, and mobile devices. It has strong multilingual capabilities, but there is no mention of private deployment.

Security, Integrations, and Development Capabilities

The site repeatedly emphasizes that the service is secure and confidential, with rater feedback kept private. External hosting can also reduce concerns about internal access to sensitive feedback. However, no details were found regarding compliance certifications such as ISO, SOC, or GDPR. Information on third-party integrations, APIs, SSO, or HR system connectivity is also not disclosed. A case study mentions that raw data can be sent to clients for import into an HR system, but this is not the same as having standard integration capabilities.

Pros, Cons, and Best Fit

Its strengths are its strong focus, flexible customization, mature reporting, and support for implementation through phone support, consulting, and 1:1 coaching. It is well suited to blue-chip companies, public-sector organizations, leadership programs, and HR consulting firms. The drawbacks are opaque pricing and a product that appears relatively service-driven. If you need high levels of automation, open APIs, or deep integration with domestic HR systems, further validation is required.

Access from China

Access from mainland China is unknown, and payment methods are not disclosed. If network reliability, time zones, English-language support, or cross-border data compliance are critical, you should first run connectivity tests and confirm data storage, contract, and payment arrangements. Domestic alternatives to evaluate include Beisen and KNX for talent assessment and performance development platforms. International alternatives include Culture Amp, Qualtrics EmployeeXM, Lattice, and Leapsome.