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Chatty is an AI Sales Agent/AI Chatbot built for ecommerce. Its focus is not simply on “reducing support tickets,” but on turning pre-sales questions into revenue. It is especially geared toward native Shopify use cases, with automatic product catalog syncing and unified conversations across website chat, Instagram, Facebook, WhatsApp, Messenger, Email, and more.
Based on the information available, Chatty uses a multi-agent architecture, including a Context agent, Response agent, and Shopping agent. It can answer questions using product data, orders, FAQs, policies, discounts, and inventory, while also handling product recommendations, outfit or bundle suggestions, compatibility questions, sizing advice, and similar pre-sales inquiries. It is particularly suitable for categories that require explanation before purchase, such as apparel, beauty, furniture, sports and outdoor gear, and electronics. The company emphasizes tracking AI-assisted revenue rather than just resolved tickets, which can be valuable for DTC merchants.
Chatty offers a free plan with 50 lifetime AI conversations. Paid plans include Basic at $19.99/month, Pro at $68.99/month, and Plus at $199/month, all with a 7-day free trial; annual billing saves 18%. Extra AI conversations cost $0.4 each, and merchants can set a budget cap. Overall, the entry cost is not high, but the free allowance is limited, so stores with high inquiry volume should calculate conversation costs in advance.
Its strengths are deep Shopify integration and quick setup: the company says it can be deployed without code in under 10 minutes and can learn a product catalog overnight. It also includes ecommerce operations features such as an omnichannel inbox, knowledge base, human handoff, and revenue tracking. The limitations are that the site does not clearly disclose the underlying model, Chinese-language support, or public API details. Claims such as “zero hallucinations” also lack independent benchmark evidence, and real-world results will still depend heavily on the quality of product data, policy documents, and FAQs.
Chatty is best suited to small and growing ecommerce brands using Shopify, especially teams with many pre-sales questions, high inquiry volume at night or during peak seasons, and a goal of improving conversion. Compatibility with non-Shopify or self-built stores should be confirmed separately. Access from China, supported payment methods, and Chinese-language customer support are not clearly stated, so it is advisable to test network accessibility first via the free plan or a demo. Alternatives to compare include Tidio/Lyro, Gorgias AI, Intercom Fin, Shopify Inbox, and Zendesk.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on chatty.net official site.
chatty.net is an Unknown AI Apps provider. TG4G tracks its product information, an overall rating of 7.0/10, and a China-accessibility score of Workable. Click "Visit Official Site" to reach chatty.net directly.