Dimension scores are derived from public data and fields; weighted into the composite. Reference only.
Chatstack is a self-hosted live chat support software product from Australia-based Stardevelop Pty Ltd. Built on PHP and MySQL, it can be installed on a company’s own Linux/Windows host, VPS, dedicated server, or cloud server. It is designed for website sales and customer support scenarios, with a focus on “one-time licensing, no monthly fees, and full data control.”
In terms of channels, Chatstack centers on real-time website chat and supports offline messages, feedback widgets, proactive chat invitations, and access across Web, Windows, Mac, Linux, iPhone, and Android. Its visitor monitoring capabilities are fairly comprehensive, allowing teams to view a visitor’s country, current page, browsing path, time on site, browser, operating system, resolution, referrer, and IP address. For APIs and integrations, its JavaScript API can control the chat window, read online/chat status, set themes, pass in names, emails, and departments, and it supports plugins for WordPress, Joomla, WHMCS, Magento, WooCommerce, OpenCart, and more. On the security and compliance side, the product supports SSL/HTTPS, and self-hosting keeps chat data on the company’s own servers, though the available materials do not disclose certifications such as GDPR, SOC 2, or ISO.
Chatstack uses a one-time licensing model. Starter costs $189, supports a single domain, and requires keeping the branding. Business costs $249, supports up to 3 domains, and removes the branding. Enterprise costs $899, supports up to 5 domains, includes priority support, up to 15 mobile device apps, and offers a Docker deployment option. The license includes 6 months of updates and support, after which support and updates must be purchased annually.
The advantages are predictable long-term costs, support for unlimited chats, unlimited agents, and unlimited departments, a complete set of core visitor conversion and customer support features, and company-controlled data. The drawbacks are that it requires self-installation, maintenance, and server availability management; mobile access may require an additional purchase; public materials do not provide an SLA, concurrency capacity, delivery rate, or performance benchmarks; and enterprise compliance information is also limited.
It is suitable for ecommerce websites, hosting providers, SaaS official websites, B2B sales sites, and teams that do not want to host customer communication data with a third-party SaaS provider. If a company lacks technical operations capability, or needs a ready-to-use cloud customer support solution with a clear SLA, a hosted option may be a better fit.
The available materials do not provide information on access from mainland China, ICP filing, node locations, or availability. Since it is self-hosted software, actual access mainly depends on the location and network environment of the company’s deployment server. The current assessment is unknown.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on chatstak.com official site.
chatstak.com is an Australia Support provider. TG4G tracks its product information, an overall rating of 6.0/10, and a China-accessibility score of Workable. Click "Visit Official Site" to reach chatstak.com directly.