Dimension scores are derived from public data and fields; weighted into the composite. Reference only.
Chatni is a chat widget and lightweight help desk tool for websites. Site owners can embed the widget code on their websites, allowing visitors to contact the business through live chat or familiar messengers, while the business receives and replies to messages centrally in Chatni. Based on the page language and pricing, it appears to be primarily aimed at the Ukrainian market.
Based on the available information, Chatni centers on a website chat widget, multi-channel messaging access, and an agent interface for handling customer conversations. It supports live chat, Telegram, and Viber, and its feature list also mentions Instagram. It also provides a help desk, mobile apps, and new-message notifications via Telegram and Email. For support efficiency, it supports assigning chats between managers, auto-replies, message templates, and business hours settings. Team collaboration details are relatively basic: the free plan includes only 1 operator, while the paid plan supports unlimited operators, but there is no disclosed information on role permissions, audit logs, or more complex organizational structures.
Chatni’s pricing is straightforward: the basic plan is free and includes widget setup, 1 operator, live chat, templates, and automated messages, but retains Chatni branding. The extended plan costs 400 грн/month and comes with a 14-day trial. It offers more widget configuration options, unlimited operators, additional channels such as Viber/Telegram, business hours settings, and removal of branding. In terms of third-party integrations, the public materials mainly highlight communication-channel connectivity; no information was found about CRM, ecommerce, ticketing system, Webhook, or API documentation.
Its advantages are a low barrier to entry, a usable free plan, relatively affordable paid pricing, and unlimited operators on the paid plan, which can be attractive for small teams as they grow. The combination of live chat plus Telegram/Viber also fits user habits in Eastern European markets. The drawbacks are that public information is limited, with no disclosed details on data security and compliance, data storage, SLA, API, or payment methods. For companies that need complex customer support workflows, permission governance, or deep integration with business systems, Chatni may feel somewhat lightweight.
Chatni is better suited to SME websites, startup teams, lead capture, and lightweight customer support scenarios, especially for businesses whose customers commonly use Telegram/Viber. Access from China cannot be determined from the text alone, and payment methods are not specified. If serving customers in mainland China, you should test network connectivity, message-channel availability, and the payment process in practice. Domestic alternatives in China include 美洽, 网易七鱼, 环信客服, and Udesk.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on chatni.me official site.
chatni.me is an Ukraine Marketing & SEO provider. TG4G tracks its product information, an overall rating of 7.0/10, and a China-accessibility score of Workable. Click "Visit Official Site" to reach chatni.me directly.