bubblegram.co

What It Is

Bubblegram positions itself as “Telegram as support inbox”: you add a chat widget to your website, visitors leave messages as they would in a normal live chat, and support agents reply inside a Telegram group. Visitors do not need a Telegram account. The system creates a separate Topic in the Telegram group for each visitor, including their name, email, country, device information, and conversation history. It is a good fit for small teams that want to use Telegram as a lightweight support backend.

Core Features and Integrations

Its main channel is IM: the website widget and Telegram group communicate bidirectionally. We did not see email, SMS, or voice support. Setup is fairly simple: create a Telegram group, enable Topics, add @BubblegramBot as an admin, register your domain in the Dashboard, and copy a single script tag. The documentation also provides data-key, optional data-api, and JavaScript APIs such as Bubblegram.open/close/connect, which can be used with SPAs such as React and Next.js. Officially listed supported platforms include Shopify, WordPress, Webflow, and static HTML — essentially anywhere you can insert a script.

Pricing and Performance

The free plan is $0/month and includes 1 website, 200 conversations/month, and 1 Telegram group. Pro is $9/month and includes up to 3 websites, unlimited conversations, multiple Telegram groups, widget customization, and removal of branding, though the page indicates Pro is still close to early access. Custom is aimed at agencies and high-traffic teams. In terms of performance, the available text only states that replies are sent back to the widget in real time, offline messages are stored in the Telegram group, and the WebSocket can reconnect. No SLA, delivery-rate, or latency data is disclosed.

Pros, Cons, and Who It’s For

The advantages are fast deployment, no per-seat pricing, and the ability for team members to collaborate directly inside a Telegram group. The Topic mechanism helps keep conversations from getting mixed together. Brand color, logo, welcome message, and whether email is required can also be configured. The downsides are its heavy reliance on Telegram and the lack of traditional help desk features such as SLAs, ticket routing, automation, a knowledge base, and multichannel support. Compliance information is also limited, with no disclosure around GDPR, SOC 2, data residency, and similar topics. It is best suited to early-stage SaaS products, independent ecommerce sites, and teams that already rely heavily on Telegram. It is not ideal for enterprises with strict auditing, compliance, or customer-service workflow requirements.

Access from China

In mainland China, Telegram generally cannot be accessed reliably without workarounds, so use on the support-agent side may be limited. The text does not disclose the accessibility of the website widget, CDN, or API from China, so our overall assessment is that access is partially restricted. If you primarily serve users in China, local alternatives such as WeCom customer service, WeChat customer service, NetEase Qiyu, or MeiQia may be better options. If you serve overseas customers and your team can use Telegram, Bubblegram offers an appealing combination of cost-effectiveness and fast setup.