biighands.com

What It Is

Biig Hands is a B2B handyman and facilities maintenance partner for business customers in Singapore, serving offices, retail, F&B, schools, healthcare, industrial warehouses, and similar environments. It is not a pure SaaS product in the traditional sense, but rather a combination of “local repair services + a digital work order platform”: businesses can submit issues via the web or WhatsApp, upload photos/videos, have the platform match them with certified technicians, and receive digital reports and invoices after the job is completed.

Core Capabilities

Its core modules include service requests, video-based fault reporting, quotation approval, technician dispatch, real-time tracking, GPS check-in/check-out, Video-IT video records, before-and-after photo reports, work order history, cost summaries, and Excel export. Maintenance categories cover minor electrical works, plumbing, painting, carpentry, air conditioning, floor and tile works, waterproofing, general repairs, emergency response, and retainer maintenance contracts. On the compliance side, the materials highlight the WSH Act, BizSAFE Level 3, RAMS, PTW, S$2M public liability insurance, and licensed technicians.

Pricing and Business Model

Public pricing information is limited: minor electrical works start from $80/hour, emergency work orders carry a 30% surcharge with prior notice, and enterprise accounts default to Net 30 payment terms. Payment methods include bank transfer, PayNow, and cheque, with Stripe and PayNow payment processing also mentioned. High-volume customers with more than 10 jobs per month can negotiate Preferred Client fixed retainer rates. There is also a franchise model, with Zone Partner fees starting from S$15,000.

Pros and Cons

Its strengths are one-stop coverage across multiple trades, a clear response workflow, auditable reporting, transparent quotations, and a 24-month workmanship warranty, making it practical for corporate facilities managers. Backend capabilities such as Odoo ERP and Google Workspace also suggest a relatively high level of operational digitization. The downside is that its software capabilities are not disclosed in much depth: there is no visible open API, fine-grained permissions, data encryption details, or ISO/SOC security certifications. Its service area is also mainly limited to Singapore, and it does not cover Sentosa or offshore areas.

Best Fit and Access from China

Biig Hands is better suited to companies with physical premises in Singapore, property and FM teams, and multi-store operators that need to outsource repairs, retain compliant work order records, and consolidate invoicing. Access from mainland China is not stated in the available materials, so it should be considered unknown.