upgrade.co.uk

What It Is

Upgrade Options Limited is a UK-based B2B IT reseller and enterprise IT solutions provider, rather than a typical standalone SaaS product. According to its website, it has served private businesses, large enterprises, and the public sector for over 20 years, with sales exceeding £135 million, covering products from multiple vendors including Dell, HP, Lenovo, Microsoft, VMware, and Quest.

Core Capabilities

Its core focus is enterprise IT procurement, infrastructure upgrades, and project-based services. Its capabilities include server/desktop virtualization, VDI, storage and backup, SAN/NAS, converged and hyperconverged infrastructure, networking and SDN, mobile device management, software licensing, cloud backup, IaaS, SaaS, hybrid cloud, and the QoreStor backup compression and deduplication solution. On the services side, it also provides installation, imaging, configuration, site surveys, managed network health checks, disaster recovery, UPS capacity planning, asset management, license compliance analysis, WEEE recycling, and extended warranties.

Pricing and Business Model

The website does not provide standard plans or online subscription pricing. It mainly operates through inquiries, quotations, order confirmations, and invoicing. Its terms state that payment is due in pounds sterling within 30 days of the invoice date by default; returns require authorization and may incur a restocking fee of up to 30%. Its extended warranty service claims to save up to 40% compared with manufacturer-backed options, and it also offers leasing finance associated with Dell Financial Services.

Pros and Cons

Its strengths lie in its broad coverage: it can bundle hardware, software, cloud, security, compliance, and after-sales maintenance together, while also providing account managers, pre-sales technical support, POC evaluation systems, and experience with the public sector. For organizations with limited IT staffing or complex procurement needs, this type of consultative supplier can offer real value. The downside is a lack of productized transparency: there are no clear SaaS plans, online trials, permission structures, API documentation, or data security details. Its delivery and returns terms are also more aligned with a traditional B2B procurement model.

Who It’s For

It is suitable for medium to large enterprises, public-sector organizations, and education, manufacturing, consulting, and similar organizations in the UK and nearby regions that need servers, storage, networking, security, backup, virtualization, and multi-vendor procurement. It is not suitable for teams that simply want standardized cloud SaaS, self-service activation, and fast API integration.

Access from China

The website content does not provide information about access from China, nodes, or localized support. Cross-border procurement, after-sales support, and direct connection availability cannot be determined, so this is assessed as unknown.