ulysses.co.uk

What It Is

Ulysses is a UK enterprise software provider with over 20 years of history, focused on delivering tailored risk management, patient safety, and incident management solutions for the public sector, especially healthcare organizations.

Key Dimensions

• Core Features: Covers modules such as risk management, incident reporting, customer service, Freedom of Information (FOI), litigation, and bereavement and chaplaincy services. Its built-in business intelligence engine supports interactive charts, heat maps, and data drill-down, helping organizations derive insights from their data.
• Deployment & Integration: Offers a cloud-hosted solution based on Microsoft Azure and supports remote working. It includes a data integration engine, but does not clearly list details of third-party SaaS integrations.
• Customization & Collaboration: The software is highly configurable and can be precisely mapped to an organization’s logical steps and workflows, encouraging employee engagement and a sense of ownership.
• Security & Compliance: Emphasizes meeting the latest government requirements and relies on Azure infrastructure, but does not disclose specific security certification standards.

Pricing

The official website does not publish pricing or free trial information. You need to contact the sales team for a quote.

Pros and Cons

Pros: Deep expertise in the public healthcare sector, with highly flexible systems; provides highly responsive human support and customized training; has an active user community and workshops.
Cons: Highly industry-specific and difficult to apply outside the public sector; pricing, API, and developer support information is extremely opaque.

Best For

Public sector organizations in the UK and similar systems, NHS Trusts, and healthcare institutions that require strict compliance and incident tracking.

Access in China

Unknown (not mentioned in the text; based on Azure cloud deployment, actual access may be affected by network conditions).