Dimension scores are derived from public data and fields; weighted into the composite. Reference only.
TrustMate is a customer review collection system from TrustMate S.A. in Poland, positioned as an ecommerce review tool. It covers post-purchase review requests, company reviews, product reviews, photo/video UGC, review display widgets, surveys and product voting, reputation management, and Google ecosystem integrations. Its core goal is to use authentic buyer content to improve product-page persuasiveness, search visibility, and conversions.
Based on the information on its pages, TrustMate offers a fairly complete workflow: after making a purchase, customers receive a review invitation, click a star rating to enter a form, and can answer questions based on product attributes such as size, comfort, ventilation, and usage frequency. They can also upload JPG, PNG, VID, MP4 files, or video links. The system emphasizes prompts that help generate longer reviews and using reviews for SEO. Its data mainly comes from buyer reviews, surveys, photos and videos, and imported reviews from Google/Facebook or other platforms. The site says it collects thousands of reviews per day and provides reference metrics such as a 47% average email open rate, over 50% form-based review collection rate, and an average review length of 230 characters, but it does not disclose the overall sample size.
Pricing is tiered by features and monthly invitations: TrustGO is $24/month with 100 invitations; TrustBOOST is $49/month with 250 or 600 invitations; TrustPRO is $91/month with 2000 invitations; Enterprise is custom-priced and starts from 2000 invitations. Annual billing saves 18%, and a 90-day free trial is available, with the page stating that no credit card is needed to get started. Integrations are a strong point, with support for Shopify, WooCommerce, Magento, PrestaShop, Shoper, IdoSell, Wix, OpenCart, BaseLinker, and more. It also includes Google Stars, Google Shopping, GMB, Google Analytics, Google Search Console, API, and Display API.
The main advantage is its detailed coverage of ecommerce scenarios: it can collect both company reviews and product reviews, as well as multimedia UGC. Review widgets, analytics, alerts, A/B Testing, Review Tagging, and automatic mediation features can support long-term operations. Multi-market reviews, translation, and review sharing across stores are also useful for cross-border businesses. The downside is that features are heavily tiered: API access, form customization, Survey+NPS, dynamic prompts, and other advanced functions are more enterprise-oriented or priced separately. Costs are tied to invitation volume, so high-order-volume merchants need to calculate the total cost carefully. The text does not specify whether a Chinese interface, local payment options, or reliable mainland China network performance are available.
TrustMate is better suited to independent ecommerce sites, marketplace-style stores, cross-border retailers, and teams that want to treat reviews as assets for SEO, Google Shopping, and conversion optimization. If you only need a simple star-rating plugin, it may feel somewhat heavy. Access from mainland China is unknown, and payment methods are not disclosed. Domestic or cross-border teams may also evaluate alternatives such as Yotpo, Trustpilot, Judge.me, Stamped.io, Loox, Reviews.io, and Okendo.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on trustmate.tech official site.
trustmate.tech is an Poland Marketing & SEO provider. TG4G tracks its product information, an overall rating of 7.0/10, and a China-accessibility score of Workable. Click "Visit Official Site" to reach trustmate.tech directly.