Dimension scores are derived from public data and fields; weighted into the composite. Reference only.
SPoTS (Service and Problem Tracking System) is a browser-based SaaS/ASP application from LegendSoft, Inc. It is positioned as an enterprise-grade tool for trouble tickets, service orders, issue tracking, and CRM. Beyond IT help desks, it is also used for facilities management, medical practices, Agile backlogs, customer service, project costing, construction projects, call centers, and similar scenarios.
The product is centered on tickets and customer data: it supports unlimited tickets, customer records, customer notes, and customer contacts. Fields, field labels, and required fields can be configured by project. It also provides a self-service portal where customers can create tickets themselves and view only the items they have created.
For team permissions, SPoTS supports three role levels: company administrator, project administrator, and regular user. Access can also be set at the customer or project level for individual users or user groups, with full access, read-only access, or access denied. Its reporting features are fairly complete, including standard reports, custom reports, statistical performance charts, and export to Excel and XML. For developers, it offers a SOAP-based Web Services API that can create, update, and delete tickets and customers, enabling monitoring systems to generate tickets automatically or integration with corporate websites.
SPoTS uses a SaaS monthly subscription model, priced by the number of concurrent licenses and purchase term, rather than requiring a license for every end user. New accounts come with 10 licenses and a 30-day free trial. The reviewed text does not disclose specific pricing. For payment, the license agreement states that prepayment is typically required using a valid credit card or charge card.
Its advantages include lightweight deployment with no need to run your own server, a concurrent licensing model that is friendly to teams with many occasional users, and solid coverage of ticketing, CRM, reporting, permissions, and self-service portal features. It also provides SLA and privacy policy documentation.
The drawbacks are also clear: the website information and technology stack appear dated, and the minimum browser requirements still mention IE 5.5. The API is SOAP-based, with no visible mention of REST, SSO, mobile apps, or modern collaboration features. Individual attachments are limited to 0.5MB. Security and compliance information is limited to basic policies, with no visible certifications such as SOC 2 or ISO 27001.
SPoTS is better suited to budget-conscious small and midsize businesses or departments with traditional workflows that want to quickly launch a ticketing, service order, or customer record system. If an organization needs modern ITSM, omnichannel customer support, a strong integration ecosystem, or strict compliance certifications, Zendesk, Freshdesk, Jira Service Management, and similar products may be better fits. Access from mainland China is not covered in the source text and is therefore unknown.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on troubleticketsoftware.com official site.
troubleticketsoftware.com is an United States Support provider. TG4G tracks its product information, an overall rating of 5.0/10, and a China-accessibility score of Workable. Click "Visit Official Site" to reach troubleticketsoftware.com directly.