tripli.fr

What It Is

Tripli is a French-language SaaS tool for field service companies. Its core goal is to turn paper-based “bon d’intervention” service reports into digital work orders that can be signed, archived, and traced. It emphasizes entering information directly in the field, avoiding duplicate data entry after returning to the office, while centralizing customers, sites, equipment, and intervention history.

Core Features and Collaboration

The product is built around the full field intervention workflow: quickly creating work orders, recording technicians, time spent, and completed work, letting customers sign on a phone or tablet, and automatically generating professional PDFs. It also supports viewing history by customer, site, or equipment, making it suitable for maintenance, installation, and after-sales scenarios. At the team level, technicians can be added as needed, with mobile field access and intervention tracking by technician. However, the available text does not specify role permissions, approval workflows, or fine-grained access control.

Pricing and Trial

Pricing is straightforward: the Base plan costs 19€/month and includes 1 user, unlimited work orders, customer signatures, automatic PDFs, and customer and site management. Additional team users cost +15€/user/month. Industry options cover intercom systems, fire safety systems, intrusion alarms, access control, contracts, and recurring tasks, but prices are not disclosed. Its trial policy is relatively generous, offering 3 months of full access with no commitment and no credit card required, making it suitable for small businesses to test efficiency gains on real projects.

Pros and Cons

Its main strengths are clear positioning and focus: instead of trying to be a general-purpose CRM, it concentrates on field service work orders. The onboarding path is simple, and it can directly reduce issues such as paper usage, missing fields, illegible handwriting, and scattered historical records. The downside is that public information lacks details on third-party integrations, APIs, data security, compliance, backups, offline capability, and related areas, which may be insufficient for mid-sized and large enterprises during procurement evaluation.

Who It’s For and Access from China

Tripli is better suited to installers, maintenance providers, security/low-voltage and electrical service companies, and after-sales repair teams operating in France or French-speaking environments. Access from China is unknown, and payment methods are not disclosed. If a China-based team needs local deployment, a Chinese interface, WeCom/DingTalk integration, or local invoicing, domestic work order or low-code platforms may be better alternatives.