triotech.ch

What It Is

Triotech SA is a Swiss company whose business covers consulting, project management, advanced technology and IT solution design, software development, and commercialization. Its TwinClicks Booking Solution is an online booking platform for service-based businesses. It aims to let customers book common services online 24/7, reduce phone-based appointments, and retain customers through “Favorites.”

Core Features

TwinClicks covers a fairly complete appointment workflow: customers can select one or more services, choose staff and a date, pick an available time slot, and receive instant confirmation plus email notifications. After booking, users can also cancel, change the service/date/time, or place a repeat booking based on an existing appointment. The platform also includes an optional loyalty/points card that automatically accumulates points based on bookings and reminds users about rewards.

On the team side, each employee has an individual agenda, can set weekly working hours, manage their personal schedule, and view colleagues’ schedules. The calendar view supports multi-day configuration, time-based zooming and scrolling, side-by-side views for multiple employees, and appointment management actions. A new booking validation feature allows staff to review appointments, mark them as “To Call,” view details, call customers, modify bookings, or cancel appointments. The system can also optionally integrate with TwinClicks Queue Management or an entrance e-ticketing system.

Pricing and Deployment

The official website does not publish plans, pricing, or billing cycles. It only mentions a “Special Offer: Free licenses” and invites users to request a demo or free trial. TwinClicks is a Web App/PWA that runs directly in the browser and can also be installed on Android or iOS devices. It is not stated whether private deployment or self-hosting is supported.

Integrations, Security, and Limitations

For integrations, customers can book through entry points such as the service provider’s website, Facebook, Google, and Google Maps. The platform also states that it uses REST APIs to integrate with various business applications. However, API documentation, webhooks, and authentication mechanisms are not disclosed. On security and compliance, the main text only states that cookies are used for traffic analysis and experience optimization; there is no visible information about encryption, backups, permission roles, data residency, or GDPR.

Pros, Cons, and Who It’s For

Its strengths are that appointment booking, staff scheduling, customer self-service changes, and repeat-purchase incentives form a closed loop, while the PWA approach makes cross-device use convenient. Its drawbacks are the lack of key procurement information such as pricing, security and compliance, SLA, and permission model, and the only clearly stated languages at present are English and French. It is better suited to small and medium-sized service providers that need multi-staff booking and scheduling, such as beauty salons, health services, consulting, training, and local stores.

Access from China

Website accessibility in mainland China is unknown, and supported payment methods are not disclosed. If operating for Chinese customers, it is still necessary to confirm access speed, SMS/email notification deliverability, the availability of Google/Facebook entry points, and compatibility with local payment methods. Alternatives to evaluate include Calendly, SimplyBook.me, Setmore, or China-based solutions such as Youzan Appointment, Weimob, WeCom, and Mini Program booking systems.