trackssoftware.com

What It Is

Tracks Software is animal collection and care record management software for institutions such as zoos and aquariums. It is not intended to be a general-purpose CRM or ERP; instead, it builds a unified data platform around specialist scenarios such as animal records, health, welfare, nutrition, training, water quality, and education animal programs. The official site emphasizes enabling staff in different roles to participate in recording animal information, improving accuracy, decision-making efficiency, and cross-department communication.

Core Features and Collaboration

Its feature coverage is fairly comprehensive: animal inventory, husbandry management, health and prescriptions, laboratory testing, animal welfare assessment, enrichment, training, diet and nutrition, collection planning, water quality, permits, enclosures, egg records, group populations, rescue and research, media attachments, and reporting. Pocket Tracks supports mobile field data entry, while individual modules also include approval workflows, automated emails, scheduled reports, analytics filters, and related mini-apps. For collaboration, the official site explicitly supports unlimited user accounts, custom workflows, cross-department data access, and one-click conversion of animal welfare assessment comments into Animal Journal records, but it does not disclose a detailed role-permission design.

Pricing and Deployment

Tracks uses an annual subscription license. Standard licensing is tiered by the institution’s FTE size and includes unlimited users, all modules, updates, basic support, online help, training videos, forums, periodic reviews, and invitations to user conferences. Pricing is not publicly disclosed. Hosting is not included in the license fee: institutions can self-host or choose Tracks Virtual/Hosted Tracks. New customers will typically also incur costs for implementation, data conversion, training, and custom development. Institutions that do not use Tracks as their core inventory management system can also purchase modules individually, such as welfare, nutrition, training, water quality, transactions, and permits.

Pros, Cons, and Best Fit

Its strengths are strong industry depth, broad module coverage, support for organization-wide use, and the option to purchase by module, along with help documentation, training resources, forums, and user meetings. The drawbacks are opaque pricing, potential additional costs for implementation and hosting, and the lack of public information on security compliance, payment methods, permission details, and API documentation. It is better suited to mid-sized and large zoos and aquariums, or institutions that already use inventory systems such as Species360 or Oerca but want to strengthen modules like welfare, nutrition, training, and water quality.

Access from China and Alternatives

The official site does not provide information on access, payment, or local services for mainland China, so china_access can only be rated as unknown. Mainland institutions considering procurement should first verify website and hosting connectivity, English-language training support, cross-border payment options, data export/transfer requirements, and local compliance obligations. Alternatives worth considering include Species360, Oerca, or domestically customized zoo/aquarium management systems and low-code database solutions.