trackshop.co.uk

What It Is

TrackShop is a lightweight work order SaaS built for repair shops. Its website clearly positions it as “built for repair shops in the North West of England.” The product is designed around a simple workflow: create a job, print a QR code sticker, scan it to update the status, and automatically notify the customer. Its goal is to replace paper job sheets, sticky notes, and the constant “is it fixed yet?” phone calls.

Core Features and Experience

TrackShop emphasizes a mobile-first experience and works in the browser on iPhone and Android, with no app installation required. Shops can create jobs on a phone and record customer details, device information, faults, and pricing. They can then print QR code labels to attach to devices, and scan them to update the job when the repair is completed or the status changes. Customer notifications support branded emails, while the Pro plan and above include real SMS messages from a UK number. Shops can also configure when notifications are triggered and send custom messages. Overall, the feature set is tightly focused and well suited to single-location shops or small teams handling repairs at high volume.

Pricing and Trial

Pricing is transparent: Starter is £25/month and is mainly geared toward email notifications; Pro is £35/month and adds around 100 UK SMS notifications per month; Pro+ is £55/month and includes around 500 SMS messages per month, bulk customer messaging, phone support, and an onboarding call. All plans include a 14-day free trial, require no credit card, and can be cancelled at any time. Pricing for SMS overages and marketing add-ons is not disclosed.

Pros and Cons

The main advantages are its short workflow, low learning curve, and accurate focus on real pain points for small repair shops. QR code stickers and SMS notifications can directly reduce time spent searching for job sheets and responding to customer follow-ups. The founder comes from the repair industry, and the site emphasizes direct support for local customers in areas such as Southport, Liverpool, Manchester, and Preston. The downsides are that the website does not disclose information about third-party integrations, API access, permission management, multi-store support, inventory/POS/invoicing features, or compliance details such as data security, GDPR, and backups.

Best Fit and Access from China

TrackShop is best suited to small UK repair shops handling phones, computers, bicycles, jewellery, watches, game consoles, and similar items—especially owner-operated businesses still using paper job sheets. For users in China, accessibility is unknown. Its SMS, phone support, and localized service are clearly built around the UK market, and payment methods are not specified. Domestic repair shops in China may want to first compare local shop management systems, WeCom-based work order tools, or international alternatives such as RepairShopr, Syncro, and Orderry.