Dimension scores are derived from public data and fields; weighted into the composite. Reference only.
Total Response is call-taking protocol and dispatch assistance software for 911 emergency communications centers, now a RapidSOS solution. Its core purpose is to help call takers ask questions in a consistent way across police, fire, and emergency medical scenarios, provide pre-arrival instructions, and send critical information to responders in real time—improving call-taking consistency, response speed, scene safety, and evidence preservation.
The product offers 80+ integrated protocols covering police, fire, and emergency medical dispatch, with an emphasis on “guided flexibility”: it provides a standardized questioning framework while also allowing agencies to modify or build protocols based on local requirements and SOPs. It also includes real-time monitoring, messaging, dashboards, retrospective analysis, and QA evaluation, enabling agencies to quantify call quality, staff performance, and protocol effectiveness. For training, Site Licensed Training provides 30+ online self-paced courses covering the software, certification, and continuing education.
A key selling point of Total Response is its integration with 40+ CAD systems, allowing real-time call details to be transmitted electronically to responding personnel en route. For deployment, the official site navigation lists Cloud and On Premise, indicating support for both cloud-based and on-premises deployment. Pricing is not publicly disclosed. Its training product is described as an annual site license, giving agency personnel unlimited access without needing to purchase separate course licenses for each call taker. The official site offers a Request Demo option but does not mention a free trial.
Its strengths are its highly focused public safety use case, unified call taking across police/fire/EMS, protocol customization, real-time CAD synchronization, quality analytics, and a closed loop for training. It is best suited for 911 centers and public safety communications agencies. Limitations include the lack of public details on security compliance, permission models, SLA, API documentation, and detailed pricing. Before procurement, agencies should pay close attention to data security, implementation and integration costs, CAD compatibility, and fit with local workflows.
Access from China is unknown. Even if accessible, the product is clearly designed around the U.S. 911 system, while China’s 110/119/120 services and urban emergency command systems differ significantly in regulations, workflows, language, and CAD/command platform interfaces. For Chinese organizations, a more realistic approach would be to evaluate local public security, fire, and emergency medical command-and-dispatch platforms, or look for vendors capable of deep localization of both protocols and interfaces.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on totalresponse.com official site.
totalresponse.com is an United States SaaS provider. TG4G tracks its product information, an overall rating of 7.0/10, and a China-accessibility score of Limited (proxy recommended). Click "Visit Official Site" to reach totalresponse.com directly.