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Tier2 Systems positions itself as a provider of enterprise software and AI automation for complex operational environments, with more than 11 years of market experience and bases in Brazil and Portugal. Its product portfolio includes Tier2 Cargo, an ERP for the freight forwarding sector; Tier2 Keel, a general business ERP; Pluto, a cross-industry AI business agent; and dedicated AI document agents for quotes, invoices, bills of lading, and other workflows.
Tier2 Cargo focuses on global freight forwarding, customs, and logistics operations, covering modules such as CRM, sales, operations, reporting, management, quality control, accounting, container tracking, demurrage/detention, and more. It also claims support for integrations with port and customs APIs. Tier2 Keel is a more general-purpose ERP covering processes such as CRM, projects, finance, helpdesk, inventory, and quality. Pluto can connect to SAP, Microsoft Dynamics, Totvs, Oracle, or any system with an API, providing natural-language BI, autonomous actions, and process automation. Its AI agents can handle high-volume document tasks such as quote requests received via email or API, supplier invoice verification, and bill of lading draft checks.
The official website does not publish standard pricing; fees are provided through sales proposals and monthly invoice emails. The SaaS service is billed monthly by feature and named user, with automatic credit card payments. Cancellations do not refund the unused portion of the current billing period. Each user requires a separate account, and each account includes 1GB of storage. Customers must appoint one Key User for every full group of 15 users, and only Key Users may contact the Help Desk. This helps control the support process, but it is less flexible for regular users.
The products are 100% web-based and accessible through a browser. The terms clearly refer to a SaaS model, but no self-hosting option is disclosed. In terms of data, customers own the data within their tenant, while Tier2 may store, archive, and back up data for business continuity. The terms include acceptable use, copyright, anti-spam provisions, legal protections for EU users, and US compliance statements, but details such as SOC 2, ISO 27001, encryption mechanisms, data residency, or SLA commitments were not found.
Its strengths are clear vertical ERP capabilities for freight forwarding, combined with AI agents that are tightly integrated into ERP workflows. It is a good fit for freight forwarding and logistics companies that operate across languages and systems and handle large volumes of documents. It may also suit companies looking to add conversational BI and automated actions on top of an existing ERP. The drawbacks are opaque pricing, limited security and compliance disclosure, and service terms that do not guarantee continuous, uninterrupted availability. Enterprise procurement teams should still conduct detailed due diligence.
The official website does not provide information on China network connectivity, a Chinese-language interface, RMB payments, or local support, so its accessibility from China should be considered unknown. Chinese companies that prioritize local compliance, finance and tax integrations, and after-sales support may also want to compare Yonyou, Kingdee, local Odoo service providers, and domestic freight forwarding/TMS/ERP vendors.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on tier2systems.com official site.
tier2systems.com is an United States SaaS provider. TG4G tracks its product information, an overall rating of 6.0/10, and a China-accessibility score of Workable. Click "Visit Official Site" to reach tier2systems.com directly.