ticketsearch.com

What It Is

TicketSearch is a ticketing SaaS platform for event organizers, venues, and box office teams, covering use cases such as online ticket sales, box office management, CRM, fundraising, memberships, merchandise, and gift card sales. Its materials state that it is available in more than 20 countries and used by over 3,500 venues, positioning it as suitable for everything from small local events to large venues.

Core Features

Its core capabilities include an event creation wizard, a mobile-friendly sales flow, daily settlements, mobile ticket scanning, and real-time sales and marketing reports. Seating maps are a highlight: the platform supports drag-and-drop creation of seats, tables, booths, and multi-level venue maps, with configurable seat views, restricted-view notes, accessible areas, best-available seating paths, prevention of leaving single seats, and printable seating maps. On the monetization side, it supports food and beverage, merchandise, memberships, subscriptions, season ticket packages, gift cards, donations, and promo codes. For marketing and integrations, it mentions Facebook/Google login, social sharing, Mailchimp, Google Ads, Facebook Pixel, GA4, Zoom, PayPal, Apple Pay, Google Pay, and Tableau.

Pricing and Plans

Public pricing is relatively clear: Basic costs 30c per ticket sold and is designed for one-off events; Standard costs 40c per ticket and adds gift cards, fundraising, ticket delivery options, seating maps, promo codes, box office sales, and marketing integrations; Enterprise is contract-priced and includes Tableau dashboards, real-time alerts, API integrations with business systems, custom CRM, memberships/packages, permission controls, and more. The site also states that free events incur no cost, and funds can be deposited daily into the customer’s bank account via their own merchant account, or through a TS merchant account.

Pros and Cons

Its strengths are a comprehensive feature set, especially for venues that need seating management, box office sales, memberships, and cross-selling. Per-ticket pricing lowers upfront costs for smaller events, and the platform offers strong branding capabilities. Limitations include insufficient disclosure around security and compliance, with no visible mention of SOC, ISO, GDPR, or similar standards; API access, permissions, and advanced data capabilities are mainly limited to the Enterprise plan; and Enterprise pricing is not transparent.

Who It’s For and Access from China

TicketSearch is best suited to theaters, schools, bars and clubs, performance organizers, sports and conference venues, and ticketing teams that need CRM and membership operations. Access from mainland China, payment support, and Chinese localization are not disclosed, so china_access is assessed as unknown. If targeting audiences in mainland China, it may be worth evaluating alternatives such as 大麦, 秀动, 活动行, or event ticketing solutions from 有赞/微盟.