Dimension scores are derived from public data and fields; weighted into the composite. Reference only.
Telavox is a cloud telephony and business communications platform for companies, covering use cases such as mobile phones, landlines, softphones, business PBX, tickets, call recording, transcription, and AI receptionists. According to its website, it has over 1 million active users and operates in 5 countries, making it suitable for managing telephone communications for everything from small businesses to large multinational companies.
In terms of channels, Telavox is centered on voice calling and combines mobile, desktop, web, Windows, and Mac apps, while also offering chat, video meetings, SMS/MMS, and SMS/WhatsApp messaging capabilities through its AI receptionist. On the admin side, it supports subscription additions and removals, business-hours configuration, permissions and bulk user management, and call analytics. Its integrations are relatively strong, covering Microsoft Teams, Salesforce, Zendesk, HubSpot, Dynamics 365, Power BI, Google Workspace, Freshdesk, Zoho, Pipedrive, and more. It also supports webhooks and custom integrations, enabling CRM call pop-ups, automated routing, and data-driven call handling. AI features include AI receptionist auto-answering, appointment booking, call transfers, as well as AI Assist for call transcription, summaries, and analytics.
The website discloses some monthly fees: mobile plans include Illimité Plus at €25/month, Premium at €39/month, and Max at €54/month; landline and softphone plan Prime fixe is €29/month. The AI receptionist costs €99/month for Essentiels and €399/month for Pro, with overage charged at 2.5 kr/minute and SMS/WhatsApp at 1 kr/message. Some advanced plans, Fixed Max, and custom plans require contacting sales. The page lists both euros and Swedish kronor, so buyers should confirm the applicable market and currency before purchasing.
Its strengths are a comprehensive set of business telephony features, with unified management for mobile, fixed-line, softphone, and PBX; a rich integration ecosystem; AI receptionist and call summaries that can reduce manual call handling and replay costs; and an admin portal that is well suited to multi-user organizations. Its drawbacks are that the website does not disclose answer rates, SLA, or detailed pricing for international calls/roaming; pricing for advanced features depends on sales quotes; and although compliance references ISO 27001, GDPR, and MiFID II-related recording, more details on data residency and audits are not provided.
Telavox is suitable for customer support, sales, medical appointments, restaurant reservations, remote teams, and European companies that want to integrate telephony with their CRM/helpdesk. The source text provides no evidence regarding access and usability from mainland China, so this is assessed as unknown. If it is to be used by teams in China, the website, apps, voice quality, and availability of cross-border numbers should be tested first.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on telavox.fr official site.
telavox.fr is an France Comms & Email provider. TG4G tracks its product information, an overall rating of 6.0/10, and a China-accessibility score of Limited (proxy recommended). Click "Visit Official Site" to reach telavox.fr directly.