Dimension scores are derived from public data and fields; weighted into the composite. Reference only.
SynchroNet is a SoftwareOne company and an AWS Advanced Consulting Partner. It is positioned as a provider of professional services and tools around AWS End User Computing (EUC), DaaS, and cloud contact centers. Its website focuses on Amazon WorkSpaces, Amazon AppStream 2.0, Amazon Connect, as well as its in-house products SynchroNet CLICK and AgentLens.
Its Digital Workplace services cover assessments and consulting, workshops, POCs, pilots, user acceptance testing, production implementation, migration, reporting, automation, and cost optimization. Its managed services provide day-to-day maintenance for WorkSpaces/AppStream fleets, base image patching, future migration support, Tier 2/3 engineer support, and cost optimization.
SynchroNet CLICK is a more productized platform designed to automate WorkSpaces/AppStream operations: through Active Directory integration, it can automatically provision WorkSpaces based on user profiles, adjust permissions, storage, and access; send reminders or automatically terminate accounts when employees leave; and provide welcome notifications, self-service support, a service desk interface, and real-time cost optimization insights. AgentLens is built for call centers, offering real-time dashboards to monitor call latency, jitter, RAM and CPU thresholds, while also identifying carrier issues, regional outages, and potential security threats.
The website does not disclose standard packages or pricing for SynchroNet services, CLICK, or AgentLens. It only states that Amazon Connect itself is billed by usage minutes, with no contracts, hidden fees, or minimum monthly charges. As a result, procurement is more likely to follow a project assessment, consulting implementation, and managed services quotation model.
Its strengths are its concentrated AWS DaaS expertise, full lifecycle coverage from migration planning to ongoing operations, and the ability to reduce manual workload for large-scale onboarding, permission changes, and cost governance through CLICK. For remote customer service scenarios, the combination of Amazon Connect and AgentLens is also fairly targeted.
The drawbacks are limited transparency: pricing, SLAs, compliance certifications, API/developer capabilities, and the boundary between software subscriptions and consulting services are not publicly disclosed. Its value is also highly tied to the AWS ecosystem, making it less attractive to users on non-AWS architectures.
It is suitable for midsize and large enterprises, education, government, and service providers that already use or plan to use AWS WorkSpaces, AppStream 2.0, and Amazon Connect—especially teams with needs around remote work, large-scale cloud desktop operations, and remote agent seats for customer service centers. The website does not state accessibility from mainland China, and the availability and network experience of the relevant AWS services in China would need to be verified separately, so this is considered unknown.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on synchronet.com official site.
synchronet.com is an United States Remote Desktop provider. TG4G tracks its product information, an overall rating of 7.0/10, and a China-accessibility score of Limited (proxy recommended). Click "Visit Official Site" to reach synchronet.com directly.