symbiosystems.com

What It Is

DeepNet is a managed IT services provider (MSP) headquartered in Northern California, USA, focused on providing fully managed or co-managed IT and cybersecurity services for small and midsize businesses and nonprofit organizations. As a B Corp-certified company, it positions itself as an “internal IT department” rather than maintaining the rigid traditional vendor-client relationship, emphasizing long-term thinking and alignment of values while rejecting the short-term growth model driven by private equity.

Core Dimension Analysis

• Protection Type: Provides 360° end-to-end security protection, with endpoint detection, password management, phishing protection, and identity and access management (IAM) integrated by default. Backup and disaster recovery are also included as standard services to eliminate security blind spots.
• Deployment and Management: Supports fully managed or co-managed models, with seamless integration for Microsoft 365, Google Workspace, and Mac/PC environments. In terms of management, it moves away from a sales-led approach, with dedicated security engineers directly handling strategy and support, alongside a responsive help desk and smooth handoffs.
• Compliance and Pricing: Holds B Corp certification and provides compliance roadmap support. Pricing is highly transparent, starting at $95/user/month, with no onboarding fees and dedicated discounts for nonprofit organizations.

Pros and Cons

• Pros: No onboarding fees and no hidden charges; dedicated security engineers replace generalists, providing strong security capabilities by default; extremely high customer satisfaction, with CSAT above 99% and NPS at +78; low employee turnover and strong service continuity.
• Cons: The per-user pricing model can be relatively costly for very small teams; it is essentially a comprehensive MSP rather than a standalone security SaaS; its business has clear regional and industry characteristics, such as a strong focus on California’s wine industry.

Pricing

Uses a per-user subscription model, with core services starting at $95/user/month, including a full suite of IT and security protection. The biggest highlight is that there is no onboarding fee, and it promises not to raise prices inexplicably after the first year like MSPs controlled by private equity often do. Nonprofit organizations can apply for exclusive discounts.

Who It’s For

Small and midsize businesses, nonprofit organizations, B Corps, and organizations with limited budgets that still need enterprise-grade IT and security protection, especially those tired of being “harvested” by private equity-backed MSPs or fed up with sales tactics.

Access from China

Unknown. As an MSP service that heavily relies on localized deployment and continuous response, its direct service capabilities and network connectivity for companies in mainland China are not reflected on the official website. Domestic companies should evaluate the latency and compliance risks of cross-border IT management.