Sushi Software is an integrated POS and online ordering system for restaurant businesses, covering dine-in, counter service, delivery, online orders, loyalty rewards, coupons, back-office reporting, and credit card processing. The case studies shown on its website are mainly from U.S. restaurant merchants, positioning it more as vertical software for small and midsize restaurants than as a general-purpose SaaS platform.
Its main focus is “truly integrated” online ordering: online orders can be printed directly from the receipt printer, closely mirroring the in-store ordering workflow and reducing manual data entry. Merchants can edit menus in real time, disable delivery during severe weather, or publish notices. The delivery module supports automatic delivery-fee calculation by geographic grid, tip-splitting settings, driver delivery manifests, and saved customer addresses for repeat purchases. On the marketing side, the system offers loyalty points, redemption options, promo codes, and a discount engine. Receipts can also include a logo, social media accounts, custom notes, and reward codes.
The Buffet back office is its core management hub. It supports searching orders, employees, products, ingredients, discounts, gift cards, and reports, offers more than 30 reports, and can export data in CSV, PDF, JSON, and XLS formats. For staff management and risk control, the system can track who accessed the cash drawer and when, and review voids, cancellations, refunds, and employee ticket transactions, helping restaurants reduce loss. Security and compliance disclosures are limited: the site only mentions an account lockout mechanism after failed logins, without explaining PCI compliance, encryption, backups, or privacy compliance.
The official website does not publish subscription fees, hardware costs, or payment processing rates; merchants need to contact sales. One of its selling points is aggregating customers’ bargaining power to reduce credit card processing rates while keeping payment processing within the same interface. For support, it promises 24/7 responses by phone, email, and SMS, along with quick training resources and system monitoring. Customer testimonials emphasize response times measured in minutes, but this still needs to be verified through a sales demo and contract review.
Its strengths are a complete restaurant-focused feature set, integration of online and offline workflows, practical delivery and loyalty-marketing details, and rich report export formats. Its weaknesses are limited transparency on the official website: API availability, third-party integrations, permission models, compliance certifications, and pricing are all unclear, and the website copy contains many spelling issues. It is better suited to U.S.-based restaurants that need POS, takeout/delivery, and loyalty marketing in one system. For Chinese merchants, there are uncertainties around network access, payment channels, local tax invoices, and integrations with food delivery platforms, so local alternatives such as 客如云, 二维火, and 哗啦啦 may be worth comparing first.
⚠ This review is compiled from public sources and does not constitute a purchase recommendation. Verify all facts on the vendor's official site. Verify on sushisoftware.net official site.
sushisoftware.net is an United States SaaS Tools provider. TG4G tracks its product information, an overall rating of 6.0/10, and a China-accessibility score of Workable. Click "Visit Official Site" to reach sushisoftware.net directly.