supersmart.at

What It Is

supersmart e.U. is an independent software and digital engineering service provider based in Schwanenstadt, Austria, led by Andreas Huber. It is not a conventional standardized SaaS product, but a process digitization, automation, and system integration service for small and medium-sized businesses. Its core philosophy is “process first, tools later”: existing ERP systems can remain in place, while surrounding systems should be usable, replaceable, and free from lock-in.

Core Capabilities

The website highlights use cases such as CRM and lead workflows, quotation and follow-up processes, connecting E-Commerce with ERP, replacing Excel/email-based handoffs, data centralization, cross-company coordination, and web automation. Deliverables include process analysis, solution design, automation implementation, documentation, short training sessions, reporting, and control mechanisms. Technically, it emphasizes Open Source First, self-managed servers, and no Vendor Lock-in, which may appeal to companies concerned about SaaS price increases or having their data tied to a specific platform.

Pricing and Trial

Pricing is relatively transparent: Fokus-Sprint costs €1,750 excl. VAT and is suitable for automating a single process; Wachstums-Sprint costs €3,500 excl. VAT and covers one business area plus 2–4 connected automations; Systemaufbau starts from €5,600 and is customized after discussion, targeting multi-department workflows and system architecture buildout. Optional ongoing support is available for €700/month. The website offers a free, no-obligation 30-minute consultation, but does not provide a free plan or standard product trial.

Pros and Cons

The strengths are a complete service loop covering analysis, implementation, delivery, and support; fixed-price packages that reduce budget uncertainty; and an approach that keeps the existing ERP while adding automation around real business processes, which fits the IT reality of many SMEs. The drawbacks are that it is not an out-of-the-box SaaS product, and outcomes depend heavily on project diagnosis and service quality. The website also does not list specific integrations, API documentation, SLA terms, security certifications, or permission models, so business buyers should verify these details before procurement.

Best Fit and Access from China

It is best suited to SMEs in German-speaking markets, teams that already have an ERP but still rely on Excel and email for peripheral processes, and companies looking to use lightweight automation to improve order, customer, and reporting workflows. For users in China, website accessibility cannot be determined from the text alone, and cross-border service, language, time zone, payment, and tax issues may all increase communication costs. If your operations are mainly in China, it may be worth comparing Zapier, Make, n8n, Microsoft Power Automate, Workato, or local ERP integration providers.