solveit.rocks

What It Is

Solve iT is a U.S.-based managed IT and cybersecurity services provider serving areas such as Charlotte and Easton, with a focus on 24/7 managed and co-managed IT. It is not a standalone security product; instead, it centers on outsourced IT operations, covering networks, servers, workstations, desktop support, product implementation assistance, and free threat assessments.

Core Capabilities and Deployment Model

Based on the available content, Solve iT offers two service models: Fully Managed IT, where it takes full responsibility for a company’s IT infrastructure, and Co-Managed IT, which augments an existing internal IT team with support, expertise, tools, methodology, and portal access. Its security capabilities are mainly reflected in the free threat assessment, which includes dark web scans, employee cybersecurity assessments, and phishing campaign testing to identify security blind spots. The content does not disclose deeper technical details such as EDR, SIEM, SOC, vulnerability management, or incident response.

Pricing, Compliance, and Management

The official website does not publish specific pricing, contract terms, or payment methods. It only mentions “no tiers,” and customer testimonials suggest that its pricing is reasonable and helps control costs. Key information such as compliance certifications, data residency, SLAs, alerting workflows, and response time commitments is not provided. On the management side, the text mentions 24/7 support, a client portal, and ongoing support, but it does not confirm whether standardized security alerting, ticket orchestration, or audit reporting are available.

Pros and Cons

Its strengths are clear positioning and suitability for SMBs that lack IT staff or want to reduce downtime. It can also support organizations that already have an internal IT department by adding tools and operational experience. Customer feedback focuses on fast response times, friendly service, and quick problem resolution. The downside is that the cybersecurity portion is only lightly disclosed and appears more like a security checkup and add-on to managed IT. Companies that need compliance evidence, continuous threat detection, cross-region delivery, or advanced offensive and defensive security capabilities should conduct further due diligence before evaluating it.

Who It’s For and Access from China

Solve iT is better suited to local U.S. small businesses, mid-sized companies, medical or dental clinics, nonprofits, and organizations looking to outsource day-to-day IT operations. For Chinese companies considering procurement, website accessibility, payment methods, and remote service coverage are all unclear. Given its strongly localized nature, users in China may want to compare local MSP/MSSP providers first, or consider alternatives such as 奇安信, 深信服, and 安恒信息.