solutions360.com

What It Is

Solutions360’s Q360 is an all-in-one operations platform for technology integrators, with a focus on security, fire/life safety, AV integrators, and managed service providers. It aims to replace the fragmented CRM, estimating, project, service, accounting, and spreadsheet tools often used across a business, bringing sales, project delivery, field service, inventory, and finance into a single platform.

Core Features

Based on the available content, Q360 is more than just an ERP or CRM system; it is built around the full project lifecycle of integrators. On the sales side, it supports contacts, leads, opportunities, quotes/proposals, and document management. For projects, it offers task management, resource scheduling, time tracking, and real-time Job Costing. On the service side, it covers mobile field service, automated dispatching, SLA, and work order management. For finance, it emphasizes project accounting, automated invoicing, time billing, real-time dashboards, revenue recognition, and audit trails. The AskQ AI assistant is embedded in Q360 and can read data from the current page to summarize records, flag missing fields, draft emails, generate handoff documents, and provide operational guidance based on the knowledge base. Its fire-industry solution also strengthens support for equipment assets, recurring inspections, deficiency tracking, compliance documentation, and audit reports.

Pricing and Deployment

The official website does not disclose plans, pricing, seat-based billing, module-based pricing, or implementation fees, and there is no visible free version or free trial information. Lead generation appears to be primarily handled through Request Demo. Deployment options are not clearly explained in the main content, and it is unclear whether private deployment or self-hosting is supported. The site includes an “API & Integration” entry point, but does not show specific API documentation, SDKs, or an integration catalog.

Pros and Cons

Its strengths lie in its strong industry focus, making it particularly suitable for integrators that handle both project-based and service-based work. Project accounting is naturally connected with operational workflows, helping businesses monitor project cash flow and profitability in real time. The AI assistant can also reduce the learning curve and lower the cost of finding information. The drawbacks are limited procurement transparency, with no disclosed details on security and compliance certifications, data hosting, permission controls, or support for China. It may also be too heavy for lightweight teams or companies outside the systems integration industry.

Best Fit and Access from China

Q360 is better suited to mid-sized and large AV, security, and fire/life safety integrators that want to unify CRM, project management, dispatching, inventory, and financial systems. Access from mainland China is unknown, and there is no clear information on payment methods or local services. If localization, invoicing, Chinese-language support, and domestic compliance are required, it may be worth comparing against combined solutions from Yonyou, Kingdee, Weaver/Seeyon, Fxiaoke, and similar providers.